Counterpath X-Lite Configuration
Posted by on 19 August 2014 02:36 PM
This article will show how to get the Counterpath X-Lite softphone client for Windows, version 4.7 configured to work with the ESI Cloud PBX service. Follow these steps.
This phone is officially unsupported.
What this means is that this information is provided for your convenience if you wish to install and configure it for the service. These settings have been tested to verify the softphone works.
If you are not able to get the device to work following these instructions, our Tech Support staff is not able to assist you. They do not have the expertise to troubleshoot issues with this softphone client. Do not call Tech Support for assistance. Please use the vendor's documentation instead.
Configuring in your dashboard
The first step is to create the device on your account in your user dashboard. Login to your user dashboard. If you have a Premier account, you will have a Phones menu. Click on this to see your current devices on your account. For Select users, have your Reseller help create the phone device.
Click on Add Phone and a Add a Phone box will pop up. Create a new Device Name by taking your existing extension and appending the letter a-z to the end. For example, if your extension is 1001, enter 1001a as shown below. For the Model, choose Manual of Softphone. Then click Add.
Getting the account info
Now that the device is created, edit the device by clicking on the 1001a in the Device Name column, or by clicking the pencil icon on the far right of this device entry. A box will pop-up with the necessary information to fill out in the X-Lite configuration.
Setting up the Counterpath X-Lite client
Next, download and install the Counterpath X-Lite client following the instructions on their web site. Run the application and click on Softphone->Account Settings.
Fill in the account settings as shown below using the configuration information from your user dashboard as shown above.
In the Voicemail tab settings:
Use the following settings for Topology:
Use the following settings for Presence:
Use the following settings for Transport:
Use the following settings for Advanced:
Once set and saved, the phone should register with your account.
Next, click on Softphone->Preferences.
Use Applications and Alerts & Sounds to choose how you want X-Lite to interact with your local computer.
In Devices, choose the audio device you want to use with your softphone. It's extremely important to adjust any microphone settings, whether you are using a laptop mic, headset mic or stand mic. If you do not set these properly, the user on the other end of the call will have difficulty hearing or understanding you. Refer to Counterpath, your microphone supplier or your operating system vendor's documentation on how to adjust your microphone settings.
In Audio Codecs, choose the codecs supported by our service. The list should include the following:
The other codecs will only work when calling directly between other X-Lite clients or a few other clients that support the other formats. G711 uLaw is mandatory for use with the service.
The X-Lite client only supports the H.263 standard for video in the list of Video Codecs.
In the Calls settings, choose the following:
At this point, you should have a functioning Counterpath X-Lite client.
Don't forget to enable Simultaneous Ring on your extension, and check Ring all user's phones. Now when user's call your extension, this device will ring along with any other device on your account.