Ready to transfer your phone numbers? To save time, please have the following information ready.

Get prepared

Gather your phone bills – Have a recent copy of your phone bill(s) handy. The bill should be no more than 30 days old.

Have a plan – Have a list of the numbers you are transferring and know which temporary number or extension you want them transferred to.

Know the service address – for the numbers you want to transfer.

• For regular phone and fax numbers this is the actual service location of the numbers.
• For toll-free please provide botht he Billing and Service addresses.

If transferring standard phone or fax numbers

• Know your main/billing telephone number (BTN). Look to see what the main billing number is on the invoice. You will be asked for this during the number transfer request process. 
• Upload your bill. You will be asked to upload a copy of your losing carrier's phone bill to your designated Inside Sales Rep or Implementation Ticket.
• Fax/ Email the letter of authorization (LOA). You will find a editable copy of the Letter of Authorization for you to have the Authorized User sign and send it to us. We must have this in order to transfer toll-free numbers.

If transferring toll-free numbers

• The BTN will be the toll-free number.
• Upload your bill. You will be asked to upload a copy of your toll-free phone bill to your designated Inside Sales Rep or Implementation Ticket.
• Fax/ Email the letter of authorization (LOA). You will find a editable copy of the Letter of Authorization for you to have the Authorized User sign and send it to us. We must have this in order to transfer toll-free numbers.