The Polycom 650 phone is not officially supported on the ESI Hosted platform however a few sites that had existing instruments had success in installing them by doing the following.

• Update the Polycom 650 firmware from Polycom’s web site to version 4.0 or higher. Later versions may work as well, however the sites we have worked with that had success were running on this version.

 http://support.polycom.com/PolycomService/support/us/support/voice/soundpoint_ip/soundpoint_ip650.html

• In the phones main menu make the following settings.

Status->Platform->Configuration->Boot Server :ndp.cpbx.esihs.net/cfg

Then

Settings->Basic->Update Configuration->Are you sure? y

to apply the changes

• In the manager portal, define the station type as “manual or softphone”

Once you save and refresh the screen, the proxy, name and password information for the phone configuration will be presented. Enter these accordingly.