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BULK USER CREATION FOR ESI CLOUD Import will allow those with specially-authorized logins to bulk create users. A predefined CSV template provided from the Dashboard must be used. To access this template go to the Users tab and select Import then Downlo...
3GPP Third Generation Partnership Project: A collaboration under the International Telecommunication Union aimed at creating a third generation mobile phone specification system that is globally applicable. \n\nAPI\n\n Application Programming Int...
NOTE: The Free Zone is no longer available on new contracts. This information is for existing customers that are under previous contracts under the VinTalk name. ESI Hosted Services new plans do not include the Free Zone. Only US, Canada, Mexico landline,...
_POLYCOM SOUNDPOINT 450 ECLOUD SERVICE_ – FAQ’S  Q: WILL I HAVE BLF (BUSY LAMP FIELD)? A: Yes, your contact list will be managed under the Contacts tab in the Dashboard under Favorites. Once you create a Favorites list, power cycle your phone to pull t...
Description Customers have been experiencing phantom calls with "Unavailable" caller ID. When escalated to ESI HS, the calls do not appear on the Hosted Switches. Such call tends to ring extension 100 and have no audio. Please read the attached d...
For customers wishing to cancel services either partially of completely please click on and download the appropriate files below and follow the instructions contained within. - ESI Hosted Services Support
ESI Hosted Services Support may request a PCAP of your SIP and RTP data from your Asterisk server on occasion in order to help diagnose your issues. You can execute the commands below in order to generate a Packet Capture file that is capable of be...
Attached is a Pre-Programming Check List that should be utilized before programming an IP-900
ROUTERS WITH KNOWN ISSUES _updated 11/6/17_ In working with various resellers and customer sites to implement SIP endpoints, ESI technical staff has come across routers that either will not support SIP or pose configuration settings that are not intui...
This article is intended for customers who would like to take advantage of the Bring Your Own Device "BYOD" Plan.  * Please read the attached document  * Sign if you agree to the terms  * And provide the sign waiver form to your friendly ESI Repre...
CALLER ID NAME INBOUND: Caller ID over SIP service performs somewhat differently than when working with PSTN type service. In that situation, the last central office passing the call will perform a check of a LIDB (line information database) to ...
G711u G711a G729ab G722 (HD)
When a user is in a LIVE conference bridge, he/she will notice that many columns in the PARTICIPANTS window have changed. These columns change to Disconnect, Mute and Call; now, the facilitator who initialized the conference can control the conference ...
CUSTOMER RESPONSES - Updated in real time CUSTOMER HAPPINESS RATING - updated in real time
Hello, The following document is reviewed and updated monthly. If you are unable to dial international numbers, please see our article: How can I call International Destinations? Thank you, ESI Product Management
Basic Terms and Conditions [1] Privacy Policy [2] Links: ------ [1] http://vintalk.com/terms-and-conditions/ [2] http://vintalk.com/terms-and-conditions/privacy-policy/
ESI PC to Fax Service The attached document is a guide to using the PC to Fax option. It is required that the internet fax driver be installed on the PC that you will fax from. The link and instruction for use were included in the welcome letter. Fo...
                                                                   Star Codes, ESI Cloud PBX Most features for the ESI hosted PBX phones (SIP-45 and SIP-30) are activated from the user Dashboard however, we realize not all users may have access to the D...
This is a quick step through for provisioning most Polycom phones when used on the Vintalk Hosted platform. This is not valid for use with the ESI Hosted PBX. POLYCOM PROVISIONING * Factory reset the phone. * Press Menu>Settings>Admin Setting...
From the main screen, click the F1 button for the Menu: On the menu, select Settings: On the Settings screen, select Maintenance: On the Maintenance screen, go down to the Factory Reset option. Make sure it's set to Full Reset, then select the...
If you're an ESI Hosted Services customer seeking the ability to dial international destinations that are not included in your current plan, we ask that you sign our International Waiver form which is attached below. Please print and sign the form and ...
SETTING UP VOICEMAIL GREETINGS FROM A HOSTED IP PHONE: Select the "MESSAGES" button on phone (or dial 5001) Enter password (default is 1234) Select "6" to CHANGE GREETING Select "1" to RECORD GREETINGS Select "1" to select GREETING #1 ...
When creating a Kayako ticket to report issues with calls such as calls dropping or having poor audio (static, garbled, etc.) Please click on the Quick insert for Macro and use the pull down for "Call Examples". This will provide a guide as to what inf...
REASONS FOR RESETTING A REPEATER You may need to reset an ESI Cordless Handset II Repeater if you: * Want to register the Repeater to a different base station or Repeater. * Are having trouble registering the Repeater to a base station or R...
The purpose of the attached document is to lay out the steps taken to integrate a Session Initiation Protocol (SIP) phone - also called a VoIP, or Voice over Internet Protocol, phone - that is not Estech Systems, Inc (ESI) equipment (Cisco, Polycom, et...
International Waiver form attached.
IP CHANGE REQUEST PROCEDURE In the course of fielding calls, TSC will receive requests from sites or resellers for an IP change on their account. These may be due to their ISP changing without notice, equipment change, or other WAN/LAN concern. IP ...
The authenticated setup would register directly to the hosted servers. It is based on a user name, password and domain that we provide and is entered into the PBX. As long as the authentication information is correct, it doesn't matter what IP address ...
Connection/IP based setups would send the IP address that the customer is coming from. Our system allows the connection as long as the customer is coming from the IP that the connection was built for. Once logged into the Ipitomy, go under Providers...
The only current method we have successfully tested with the LG Ericsson iPECS LIK is the authenticated method, consisting of a user ID/password/domain. The benefit of using this type of method is the PBX can moved from location to location and stil...
MEAN OPINION SCORE (MOS) is a test used in telephony networks to obtain a human user's perspective of call quality in a particular network. Customers can obtain MOS scores for their networks by visiting: Will my internet connection and network support ...
INTRODUCTION In the increasingly fast-paced landscape of Voice-over-IP (VoIP) it is more important than ever for ESI partners to help defend customer networks against unauthorized access and internet threats. The freedom of VoIP lets you have remote emp...
VoIP services offered by ESI Hosted Services are both robust and cost-effective platforms for delivering communications to business; however, much of what makes our services so great for customers is due to the nature of the service operating over the ...
The Polycom 650 phone is not officially supported on the ESI Hosted platform however a few sites that had existing instruments had success in installing them by doing the following. * Update the Polycom 650 firmware from Polycom's web site to versi...
_POLYCOM SOUNDPOINT 550 ECLOUD SERVICE_ – FAQ’S Q: WILL I HAVE BLF (BUSY LAMP FIELD)? A: Yes, your contact list will be managed under the Contacts tab in the Dashboard under Favorites. Once you create a Favorites list, power cycle your phone to pull th...
The purpose of this page is to provide links to the Support Polycom's User Guides and Specification documents. POLYCOM SOUNDPOINT IP 550  USER GUIDE:  http://www.wiline.com/manuals/download/polycom/SoundPoint_IP_550_560_User_Guide_SIP_3_2.pdf [http://...
In order to provision the Linksys PAP2T, follow the below steps to factory reset it and point it to our provisioning server. * Plug in the power, ethernet cable (into the WAN port), and an analog phone into the ATA. * Press the * key four times, the...
The Session Initiation Protocol (SIP) is a text based protocol used by ESI Hosted Services to manage call flows and provide telephony service over the internet. SIP is an RFC2833 text message standard; SIP messaging is structured in the format of messa...
The purpose of this bulletin is to set forth a set of best practices when preparing a site to utilize SIP trunks.   The root cause of hacked calls is an attack on the system by hackers; individuals or groups using sophisticated scanning and assault to...
While our ESI Hosted Services SIP trunking service offers Geo-redundancy between the ESI Hosted Services data centers in Los Angeles and New York City, some customers may require Disaster Recovery services in the event of a failure of their ISP, IP-PBX...
In order to provision the snom 320, we would need to access the phone's menu through a web browser on a computer that is on the same network. To determine what IP the phone is currently configured with, press the Help button on the phone: That wi...
Dear Customer, Welcome to the Vintalk Family. As a new Vintalk customer we would like to invite you to stay connected to our community. Through our different distribution lists and online social media, you can stay on top of the latest Vintalk devel...
Unified Messaging Voicemail to E-mail. [1] Links: ------ [1] http://vintalk.com/Default.aspx?app=LeadgenDownload&shortpath=docs%2fUnified+Messaging+Voicemail+to+E-mail.pdf
Hello, This article has moved to ESI Hosted - Long Distance Calling Rates [http://support.esi-estech.com/index.php?/Knowledgebase/Article/View/323/0/egw---rate-deck-testing-not-active] To enable international dialing please see our article: How can I ...
PDD - POST DIAL DELAY WHAT IS IT? - It is the delay experienced between the time you dial a number and receiving any audible signal. It is typically encountered when placing an outbound call on both SIP trunks and/or Hosted phone systems. HOW LON...
One of our resellers has advised us that customers using XLite softphone are being advised to upgrade their version to 4.8.2. When the user does this, the application stops working on our platform. The account is unable to Enable. To fix this you have...
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