Polycom SoundPoint 550 eCloud Service – FAQ’s

Q: Will I have BLF (Busy Lamp Field)?

A: Yes, your contact list will be managed under the Contacts tab in the Dashboard under Favorites. Once you create a Favorites list, power cycle your phone to pull the list of contacts. After those contacts has been received you will have to go to the contact directory through the phone and edit the Speed Dial Index for each contact starting at “0” to have the correct contacts displayed on your phone’s screen. (Note: the Polycom SoundPoint 550 only has 4 Speed Dial Index buttons available, and depending on your seat type the first 2 buttons will be used for line access.)

Q: What additional features am I getting?

A: As an eCloud Services member using the Polycom SoundPoint 550, you will receive the following features from ESI’s award winning platform:

1. Geo-Redundancy             
2. Simple and intuitive User Dashboard to view your communications
3. The ability to sync your contacts from your Dashboard to your phone
4. Intelligent integration between all devices and a web-based dashboard delivering real-time status no matter where you are.

Q: What is Geo-Redundancy?

A: The geographic redundancy service replicates data between two geographically distant sites so that applications can switch from one site to another (in the event of a catastrophic failure of one site) and still have all of the configuration data (account information, system SLAs, and budgets) necessary for SLA enforcement available at the second, remote, site.

Q: What happens if my phone breaks/stops working?

A: The Polycom SoundPoint 550 is considered a BYOD “Bring Your Own Device”. As such,  ESI will not be responsible for any physical damage or hardware manufacturing defects. Please read and sign the BYOD Liability Release form which contains more details.    

Q: What can I do on my online portal?

A: From your online portal you will have access to:

1. Extension Programming
2. Visual Voice  Mail index
3. Contacts list
4. Call History

Q: How will support differ from a BYOD to an ESI phone?

A: ESI will provide full support for all service inquiries and issues.  For BYOD support, ESI will provide 1st level support of all synced personal devices. If further troubleshooting is required for the device, the customer  is responsible for contacting the manufacturer of the device for assistance. 

Q: Will my Polycom operate the same as it did on the Vintalk Platform?

A: Yes