How can I control a call from my PC?
Posted by on 08 December 2013 03:06 PM

When receiving calls or while on an active call, you can perform call control actions directly from any page of the communications dashboard. You can also use a virtual dialpad to make calls from any phone number or location. 

Here's a brief overview of some of the call controls available:

  • Click to call any number in blue text, anywhere in your dashboard. 
  • Answer incoming calls to your desktop extension.
  • Transfer an active call to another user. 
  • Initiate recording of an active call.
  • Dial any number or extension with the dial pad.
  • Display your business Caller ID when calling from any phone and any number.

Watch this video to learn more!

Help Desk Software by Kayako