Create a business hours timeframe
Posted by on 31 December 2013 11:40 AM

A custom time frame can be used to route your calls to a different destination during certain parts of the day during the week. Recurring timeframes will come into affect weekly on a defined schedule.

Here's a brief overview of how to create an after hours timeframe:

  1. Click on Add Rule Button
  2. Assign a descriptive name.
  3. Select certain days of the week and times.
  4. Create your custom schedule:
    1. Click on the checkbox(es) to choose days
    2. Click and drag the sliders to set the time range.
    3. Click the plus button to add a second time range for that day.

Watch this video to learn more!

Help Desk Software by Kayako