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This is a quick step through for provisioning most Polycom phones when used on the Vintalk Hosted platform. This is not valid for use with the ESI Hosted PBX. POLYCOM PROVISIONING * Factory reset the phone. * Press Menu>Settings>Admin Setting...
When creating a Kayako ticket to report issues with calls such as calls dropping or having poor audio (static, garbled, etc.) Please click on the Quick insert for Macro and use the pull down for "Call Examples". This will provide a guide as to what inf...
INTRODUCTION In the increasingly fast-paced landscape of Voice-over-IP (VoIP) it is more important than ever for ESI partners to help defend customer networks against unauthorized access and internet threats. The freedom of VoIP lets you have remote emp...
The purpose of this bulletin is to set forth a set of best practices when preparing a site to utilize SIP trunks.   The root cause of hacked calls is an attack on the system by hackers; individuals or groups using sophisticated scanning and assault to...
One of our resellers has advised us that customers using XLite softphone are being advised to upgrade their version to 4.8.2. When the user does this, the application stops working on our platform. The account is unable to Enable. To fix this you have...
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