To transfer a call to another user's voice mail box, follow the steps
below:
*
While a call is in progress, press the TRANSFER key on the phone.
*
Enter your transfer to destination by:
*
Dialing *3 (star, then three), follwed by the...
CALLER ID NAME
INBOUND:
Caller ID over SIP service performs somewhat differently than when
working with PSTN type service. In that situation, the last central
office passing the call will perform a check of a LIDB (line
information database) to ...
Star Codes, ESI Cloud PBX
Most features for the ESI hosted PBX phones (SIP-45 and SIP-30) are
activated from the user Dashboard however, we realize not all users
may have access to the D...
When creating a Kayako ticket to report issues with calls such as
calls dropping or having poor audio (static, garbled, etc.) Please
click on the Quick insert for Macro and use the pull down for "Call
Examples". This will provide a guide as to what inf...
Is there a list of known issues within ESI's Cloud Platform?
- Yes there is. You can browse of known issues list by following
this link:
http://support.esi-estech.com/index.php?/Knowledgebase/List/Index/75/known-issues
[1]
Links:
------
[1]
h...
SONICWALL CONFIGURATION GUIDE
In working with several resellers on configurations for the popular
Sonicwall product, we have put together guides to assist in setup. The
documents attached are for configuring with SIP trunks andr for Hosted
(Cloud) ...
PDD - POST DIAL DELAY
WHAT IS IT? - It is the delay experienced between the time you dial a
number and receiving any audible signal. It is typically encountered
when placing an outbound call on both SIP trunks and/or Hosted phone
systems.
HOW LON...
