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Knowledgebase : ESI Cloud PBX > FAQ
To transfer a call to another user's voice mail box, follow the steps below: * While a call is in progress, press the TRANSFER key on the phone. * Enter your transfer to destination by: * Dialing *3 (star, then three), follwed by the...
CALLER ID NAME INBOUND: Caller ID over SIP service performs somewhat differently than when working with PSTN type service. In that situation, the last central office passing the call will perform a check of a LIDB (line information database) to ...
                                                                   Star Codes, ESI Cloud PBX Most features for the ESI hosted PBX phones (SIP-45 and SIP-30) are activated from the user Dashboard however, we realize not all users may have access to the D...
When creating a Kayako ticket to report issues with calls such as calls dropping or having poor audio (static, garbled, etc.) Please click on the Quick insert for Macro and use the pull down for "Call Examples". This will provide a guide as to what inf...
Is there a list of known issues within ESI's Cloud Platform? - Yes there is. You can browse of known issues list by following this link: http://support.esi-estech.com/index.php?/Knowledgebase/List/Index/75/known-issues [1] Links: ------ [1] h...
SONICWALL CONFIGURATION GUIDE In working with several resellers on configurations for the popular Sonicwall product, we have put together guides to assist in setup. The documents attached are for configuring with SIP trunks andr for Hosted (Cloud) ...
PDD - POST DIAL DELAY WHAT IS IT? - It is the delay experienced between the time you dial a number and receiving any audible signal. It is typically encountered when placing an outbound call on both SIP trunks and/or Hosted phone systems. HOW LON...
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