HELLO,
This article section will be a live section that gets updated with
each release of our ESI Dashboard.
* Please check out the attached release notes for whats new and
improvements!
* Please note the dates and Dashboard version!
Thank you,
...
You can download the ESI Hosted Services Virtual Fax software from the
attachments below.
Currently tested with Windows 8, Windows 7 x64/x86, Windows XP
x64/x86, Windows Vista x64/x86. Does not support any version of
Windows Server or Terminal services,...
MY ACCOUNT - SETTINGS
If 911 is dialed on your SIP phone in the event of an emergency,
emergency services will be dispatched to the address contained inside
these fields. It is very important to make sure that this address is
always up to date with ...
MY ACCOUNT - PASSWORD
This password is for the Vintalk user portal login as well as your
voicemail login password. The Vintalk User Portal MY ACCOUNT section
of the web interface gives you secure access to your private password.
NOTE: PLEASE USE AT ...
In this section we will cover the different ways to add new
participants to a conference bridge.
* Locate the MY APPLICATIONS drop down menu
* Select CONFERENCING
* Select the ADD button
* Enter the participant's phone number and select the ...
When a user is in a LIVE conference bridge, he/she will notice that
many columns in the PARTICIPANTS window have changed. These columns
change to Disconnect, Mute and Call; now, the facilitator who
initialized the conference can control the conference ...
MY ACCOUNT - SETTINGS
When callers access the auto attendant, they will be prompted to
enter the first three digits of your last name in order to contact you
from the corporate directory.
STEP 1:
* Go to the MY ACCOUNT drop down menu
* Sel...
MY VOICEMAIL
Deleted voice mail will be stored in the system until you select the
EMPTY DELETED VMAIL button; however, it is sometimes necessary to
purge servers because of the abundance of stored files which can
accumulate throughout the entire cus...
The DOMAIN DIRECTORY allows users to view and manage their company's
contacts with unlimited "click to call" capabilities.
* Locate the MY APPLICATIONS drop down menu
* Select DOMAIN DIRECTORY
* To call a contact, select the CALL link
* Ent...
ESI PC to Fax Service
The attached document is a guide to using the PC to Fax option. It is
required that the internet fax driver be installed on the PC that you
will fax from. The link and instruction for use were included in the
welcome letter. Fo...
Star Codes, ESI Cloud PBX
Most features for the ESI hosted PBX phones (SIP-45 and SIP-30) are
activated from the user Dashboard however, we realize not all users
may have access to the D...
This is a Vintalk Video on how to set up Find Me, Follow Me.
MY CALL FEATURES
Set up your forwarding options to provide better service to customers
and co-workers. This setting allows you to forward your call to a
specified destination at all times. REMEMBER: Forward Always overrides
ALL other forwarding opt...
VINTALK USER PORTAL - FORWARD BUSY
If you are already on a call, forward an incoming call to another
destination.
* Locate the MY CALL FEATURES tab
* Select CHANGE at the bottom of the options box
* Next to the FORWARD BUSY option, select EN...
MY CALL FEATURES
Instead of directing an incoming call straight to voicemail, this
feature allows users to forward calls to another number or extension.
* Locate the MY CALL FEATURES tab
* Select CHANGE at the bottom of the options box
* N...
MY CALL FEATURES - FORWARD NOT REGISTERED
This feature allows the user to forward a call to another destination
if the device registration is not yet set up or has expired.
* Locate the MY CALL FEATURES tab
* Select CHANGE at the bottom of the...
From the main screen, click the F1 button for the Menu:
On the menu, select Settings:
On the Settings screen, select Maintenance:
On the Maintenance screen, go down to the Factory Reset option. Make
sure it's set to Full Reset, then select the...
1. Login to the User Portal.
https://lavth.vintalk.com/VinTalk/index.php or
https://nyvth.vintalk.com/VinTalk/index.php
2. Mouse over "My Account" and click on "Settings"
3. Click on "Record My Name".
4. Edit the field "Record At:" if you are not sitti...
When creating a Kayako ticket to report issues with calls such as
calls dropping or having poor audio (static, garbled, etc.) Please
click on the Quick insert for Macro and use the pull down for "Call
Examples". This will provide a guide as to what inf...
MY CALL HISTORY
The Vintalk User Portal MY CALL HISTORY section of the web-interface
lists all the inbound and outbound call history for up to 30 days.
While in this section, the user can see time and dates of inbound and
outbound calls, click to re...
MY VOICEMAIL
The MY VOICEMAIL section of the user portal permits the user to
access his/her voice mail messages from their computer without having
to call his/her company extension and navigate through the voicemail
menu.
* Locate the MY VOICEMA...
MY CALL HISTORY
The Vintalk User Portal MY CALL HISTORY section of the web interface
lists all of the inbound and outbound call history for up to 30 days.
While in this section, the user can see times and dates of inbound and
outbound calls, click t...
The Personal Directory allows users to manage their contacts with
unlimited "click to call" capabilities. It is convenient to have the
work or cell phone numbers of employees and other business associates
in the Personal Directory to click and add them...
This web calling application allows a user to stay informed of events
inside and outside the workplace. A reminder Call can be set for any
important event such as business appointments, personal events, dinner
reservations, etc. NOTE: Since the REMINDE...
This web triggered calling application permits a Vintalk user to log
in to the user portal with internet access at anytime, anywhere in the
world and place a call across the Vintalk network.
* Locate the MY APPLICATIONS drop down menu
* Select RE...
This is a quick video on how to use your Vintalk user portal to
record a greeting on your phone when you are out of the office.
MY VOICEMAIL
Saved voicemail will be stored in the system until it is deleted;
however, it is sometimes necessary to purge servers because of the
abundance of stored files which can accumulate throughout the entire
customer base over a period of ti...
This feature allows the user to record and send a message directly
into a domain contact's voicemail.
* Locate the MY APPLICATIONS drop down menu
* Select SEND DOMAIN VMAIL
* Enter the extension or phone number to record the message from [in
th...
In order to provision the snom 320, we would need to access the
phone's menu through a web browser on a computer that is on the same
network.
To determine what IP the phone is currently configured with, press
the Help button on the phone:
That wi...
Dear Customer,
Welcome to the Vintalk Family. As a new Vintalk customer we would
like to invite you to stay connected to our community. Through our
different distribution lists and online social media, you can stay on
top of the latest Vintalk devel...
Unified Messaging Voicemail to E-mail. [1]
Links:
------
[1]
http://vintalk.com/Default.aspx?app=LeadgenDownload&shortpath=docs%2fUnified+Messaging+Voicemail+to+E-mail.pdf
MY VOICEMAIL
The VoiceMail Settings section of the user manual allows the user to
configure his/her voicemail settings specifically to their own
requirements.
* Locate the MY VOICEMAIL drop down menu
* Select VOICE MAIL Settings
* Select the...
PDD - POST DIAL DELAY
WHAT IS IT? - It is the delay experienced between the time you dial a
number and receiving any audible signal. It is typically encountered
when placing an outbound call on both SIP trunks and/or Hosted phone
systems.
HOW LON...
Help Desk Software by Kayako support.esi-estech.com/index.php?