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Knowledgebase : ESI Hosted
HELLO, This article section will be a live section that gets updated with each release of our ESI Dashboard. * Please check out the attached release notes for whats new and improvements! * Please note the dates and Dashboard version! Thank you, ...
You can download the ESI Hosted Services Virtual Fax software from the attachments below. Currently tested with Windows 8, Windows 7 x64/x86, Windows XP x64/x86, Windows Vista x64/x86. Does not support any version of Windows Server or Terminal servi...
MY ACCOUNT - SETTINGS If 911 is dialed on your SIP phone in the event of an emergency, emergency services will be dispatched to the address contained inside these fields. It is very important to make sure that this address is always up to date with ...
MY ACCOUNT - PASSWORD This password is for the Vintalk user portal login as well as your voicemail login password. The Vintalk User Portal MY ACCOUNT section of the web interface gives you secure access to your private password. NOTE: PLEASE USE AT ...
In this section we will cover the different ways to add new participants to a conference bridge. * Locate the MY APPLICATIONS drop down menu * Select CONFERENCING * Select the ADD button * Enter the participant's phone number and select the ...
When a user is in a LIVE conference bridge, he/she will notice that many columns in the PARTICIPANTS window have changed. These columns change to Disconnect, Mute and Call; now, the facilitator who initialized the conference can control the conference ...
MY ACCOUNT - SETTINGS When callers access the auto attendant, they will be prompted to enter the first three digits of your last name in order to contact you from the corporate directory. STEP 1: * Go to the MY ACCOUNT drop down menu * Sel...
MY VOICEMAIL Deleted voice mail will be stored in the system until you select the EMPTY DELETED VMAIL button; however, it is sometimes necessary to purge servers because of the abundance of stored files which can accumulate throughout the entire cus...
The DOMAIN DIRECTORY allows users to view and manage their company's contacts with unlimited "click to call" capabilities. * Locate the MY APPLICATIONS drop down menu * Select DOMAIN DIRECTORY * To call a contact, select the CALL link * Ent...
ESI PC to Fax Service The attached document is a guide to using the PC to Fax option. It is required that the internet fax driver be installed on the PC that you will fax from. The link and instruction for use were included in the welcome letter. Fo...
                                                                   Star Codes, ESI Cloud PBX Most features for the ESI hosted PBX phones (SIP-45 and SIP-30) are activated from the user Dashboard however, we realize not all users may have access to the D...
This is a Vintalk Video on how to set up Find Me, Follow Me.
MY CALL FEATURES Set up your forwarding options to provide better service to customers and co-workers. This setting allows you to forward your call to a specified destination at all times. REMEMBER: Forward Always overrides ALL other forwarding opt...
VINTALK USER PORTAL - FORWARD BUSY If you are already on a call, forward an incoming call to another destination. * Locate the MY CALL FEATURES tab * Select CHANGE at the bottom of the options box * Next to the FORWARD BUSY option, select EN...
MY CALL FEATURES Instead of directing an incoming call straight to voicemail, this feature allows users to forward calls to another number or extension. * Locate the MY CALL FEATURES tab * Select CHANGE at the bottom of the options box * N...
MY CALL FEATURES - FORWARD NOT REGISTERED This feature allows the user to forward a call to another destination if the device registration is not yet set up or has expired. * Locate the MY CALL FEATURES tab * Select CHANGE at the bottom of the...
From the main screen, click the F1 button for the Menu: On the menu, select Settings: On the Settings screen, select Maintenance: On the Maintenance screen, go down to the Factory Reset option. Make sure it's set to Full Reset, then select the...
1. Login to the User Portal. https://lavth.vintalk.com/VinTalk/index.php or https://nyvth.vintalk.com/VinTalk/index.php 2. Mouse over "My Account" and click on "Settings" 3. Click on "Record My Name". 4. Edit the field "Record At:" if you are not sitti...
When creating a Kayako ticket to report issues with calls such as calls dropping or having poor audio (static, garbled, etc.) Please click on the Quick insert for Macro and use the pull down for "Call Examples". This will provide a guide as to what inf...
MY CALL HISTORY The Vintalk User Portal MY CALL HISTORY section of the web-interface lists all the inbound and outbound call history for up to 30 days. While in this section, the user can see time and dates of inbound and outbound calls, click to re...
MY VOICEMAIL The MY VOICEMAIL section of the user portal permits the user to access his/her voice mail messages from their computer without having to call his/her company extension and navigate through the voicemail menu. * Locate the MY VOICEMA...
MY CALL HISTORY The Vintalk User Portal MY CALL HISTORY section of the web interface lists all of the inbound and outbound call history for up to 30 days. While in this section, the user can see times and dates of inbound and outbound calls, click t...
The Personal Directory allows users to manage their contacts with unlimited "click to call" capabilities. It is convenient to have the work or cell phone numbers of employees and other business associates in the Personal Directory to click and add them...
This web calling application allows a user to stay informed of events inside and outside the workplace. A reminder Call can be set for any important event such as business appointments, personal events, dinner reservations, etc. NOTE: Since the REMINDE...
This web triggered calling application permits a Vintalk user to log in to the user portal with internet access at anytime, anywhere in the world and place a call across the Vintalk network. * Locate the MY APPLICATIONS drop down menu * Select RE...
This is a quick video on how to use your Vintalk user portal to record a greeting on your phone when you are out of the office.
MY VOICEMAIL Saved voicemail will be stored in the system until it is deleted; however, it is sometimes necessary to purge servers because of the abundance of stored files which can accumulate throughout the entire customer base over a period of ti...
This feature allows the user to record and send a message directly into a domain contact's voicemail. * Locate the MY APPLICATIONS drop down menu * Select SEND DOMAIN VMAIL * Enter the extension or phone number to record the message from [in th...
In order to provision the snom 320, we would need to access the phone's menu through a web browser on a computer that is on the same network. To determine what IP the phone is currently configured with, press the Help button on the phone: That wi...
Dear Customer, Welcome to the Vintalk Family. As a new Vintalk customer we would like to invite you to stay connected to our community. Through our different distribution lists and online social media, you can stay on top of the latest Vintalk devel...
Unified Messaging Voicemail to E-mail. [1] Links: ------ [1] http://vintalk.com/Default.aspx?app=LeadgenDownload&shortpath=docs%2fUnified+Messaging+Voicemail+to+E-mail.pdf
MY VOICEMAIL The VoiceMail Settings section of the user manual allows the user to configure his/her voicemail settings specifically to their own requirements. * Locate the MY VOICEMAIL drop down menu * Select VOICE MAIL Settings * Select the...
PDD - POST DIAL DELAY WHAT IS IT? - It is the delay experienced between the time you dial a number and receiving any audible signal. It is typically encountered when placing an outbound call on both SIP trunks and/or Hosted phone systems. HOW LON...
Help Desk Software by Kayako support.esi-estech.com/index.php?