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Knowledgebase : Frequently Asked Questions

NOTE: The Free Zone is no longer available on new contracts. This information is for existing customers that are under previous contracts under the VinTalk name. ESI Hosted Services new plans do not include the Free Zone. Only US, Canada, Mexico landline,...
For customers wishing to cancel services either partially of completely please click on and download the appropriate files below and follow the instructions contained within. - ESI Hosted Services Support
ROUTERS WITH KNOWN ISSUES _updated 11/6/17_ In working with various resellers and customer sites to implement SIP endpoints, ESI technical staff has come across routers that either will not support SIP or pose configuration settings that are not intui...
CALLER ID NAME INBOUND: Caller ID over SIP service performs somewhat differently than when working with PSTN type service. In that situation, the last central office passing the call will perform a check of a LIDB (line information database) to ...
G711u G711a G729ab G722 (HD)
PURPOSE This article will show how to get the Counterpath X-Lite softphone client for Windows, version 4.7 configured to work with the ESI Cloud PBX service.  Follow these steps.   SUPPORT: This phone is officially unsupported. What this means is ...
Basic Terms and Conditions [1] Privacy Policy [2] Links: ------ [1] http://vintalk.com/terms-and-conditions/ [2] http://vintalk.com/terms-and-conditions/privacy-policy/
                                                                   Star Codes, ESI Cloud PBX Most features for the ESI hosted PBX phones (SIP-45 and SIP-30) are activated from the user Dashboard however, we realize not all users may have access to the D...
This is a quick step through for provisioning most Polycom phones when used on the Vintalk Hosted platform. This is not valid for use with the ESI Hosted PBX. POLYCOM PROVISIONING * Factory reset the phone. * Press Menu>Settings>Admin Setting...
If you're an ESI Hosted Services customer seeking the ability to dial international destinations that are not included in your current plan, we ask that you sign our International Waiver form which is attached below. Please print and sign the form and ...
SETTING UP VOICEMAIL GREETINGS FROM A HOSTED IP PHONE: Select the "MESSAGES" button on phone (or dial 5001) Enter password (default is 1234) Select "6" to CHANGE GREETING Select "1" to RECORD GREETINGS Select "1" to select GREETING #1 ...
When creating a Kayako ticket to report issues with calls such as calls dropping or having poor audio (static, garbled, etc.) Please click on the Quick insert for Macro and use the pull down for "Call Examples". This will provide a guide as to what inf...
The purpose of the attached document is to lay out the steps taken to integrate a Session Initiation Protocol (SIP) phone - also called a VoIP, or Voice over Internet Protocol, phone - that is not Estech Systems, Inc (ESI) equipment (Cisco, Polycom, et...
INTRODUCTION In the increasingly fast-paced landscape of Voice-over-IP (VoIP) it is more important than ever for ESI partners to help defend customer networks against unauthorized access and internet threats. The freedom of VoIP lets you have remote emp...
The purpose of this bulletin is to set forth a set of best practices when preparing a site to utilize SIP trunks.   The root cause of hacked calls is an attack on the system by hackers; individuals or groups using sophisticated scanning and assault to...
SONICWALL CONFIGURATION GUIDE In working with several resellers on configurations for the popular Sonicwall product, we have put together guides to assist in setup. The documents attached are for configuring with SIP trunks andr for Hosted (Cloud) ...
SIP ALG, while intended to help streamline packet delivery for SIP communication, unfortunatly usually causes more problems. This is usually seen as one way talk path or stations being unable to register properly. ESI, as well as many other SIP provido...
Hello, This article has moved to ESI Hosted - Long Distance Calling Rates [http://support.esi-estech.com/index.php?/Knowledgebase/Article/View/323/0/egw---rate-deck-testing-not-active] To enable international dialing please see our article: How can I ...
Help Desk Software by Kayako support.esi-estech.com/index.php?