ROUTERS WITH KNOWN ISSUES
_updated 11/6/17_
In working with various resellers and customer sites to implement SIP
endpoints, ESI technical staff has come across routers that either
will not support SIP or pose configuration settings that are not
intui...
Notable issues fixed in 1.0.10
* CCD-501: Call History page fails to load correctly when the filter
criteria pulls back a large amout of data. A correction was made to
the way record counts where being calculated and returned to the
dashboard.
...
When creating a Kayako ticket to report issues with calls such as
calls dropping or having poor audio (static, garbled, etc.) Please
click on the Quick insert for Macro and use the pull down for "Call
Examples". This will provide a guide as to what inf...
The purpose of the attached document is to lay out the steps taken to
integrate a Session Initiation Protocol (SIP) phone - also called a
VoIP, or Voice over Internet Protocol, phone - that is not Estech
Systems, Inc (ESI) equipment (Cisco, Polycom, et...
ESI RECOGNIZES THE CURRENT ISSUE WITH THE DASHBOARD APPLICATION AS OF
RELEASE 1.0.7 (RECENT ADDITIONS ARE NOTED IN YELLOW): CCD-59 - Phone
Programming shows reseller contacts instead of user contacts - We have
discovered a problem in the ESI Cloud Com...
INTRODUCTION
In the increasingly fast-paced landscape of Voice-over-IP (VoIP) it is
more important than ever for ESI partners to help defend customer
networks against unauthorized access and internet threats. The freedom
of VoIP lets you have remote emp...
SIMULTANEOUS RING ANSWERING WITH CONFERENCE BRIDGE
Recently we discovered a situation where an answer rule set for
_'Simultaneous Ring_' and '_Ring all user's phones_' was causing
problems if the station was also assigned a conference bridge using
t...
The purpose of this bulletin is to set forth a set of best practices
when preparing a site to utilize SIP trunks.
The root cause of hacked calls is an attack on the system by hackers;
individuals or groups using sophisticated scanning and assault to...
UPDATE ON KNOWN DASHBOARD ISSUES, 11/19/14;
With the release of 1.0.9 Dashboard, the following known issues will
be cleared,
CCD-59 - Phone Programming shows reseller contacts instead of user
contacts
CCD-386 - Export contacts doesn't filter...
SIP ALG, while intended to help streamline packet delivery for SIP
communication, unfortunatly usually causes more problems. This is
usually seen as one way talk path or stations being unable to register
properly. ESI, as well as many other SIP provido...
PDD - POST DIAL DELAY
WHAT IS IT? - It is the delay experienced between the time you dial a
number and receiving any audible signal. It is typically encountered
when placing an outbound call on both SIP trunks and/or Hosted phone
systems.
HOW LON...