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Knowledgebase : Known Issue
ROUTERS WITH KNOWN ISSUES _updated 11/6/17_ In working with various resellers and customer sites to implement SIP endpoints, ESI technical staff has come across routers that either will not support SIP or pose configuration settings that are not intui...
Notable issues fixed in 1.0.10 * CCD-501: Call History page fails to load correctly when the filter criteria pulls back a large amout of data. A correction was made to the way record counts where being calculated and returned to the dashboard. ...
When creating a Kayako ticket to report issues with calls such as calls dropping or having poor audio (static, garbled, etc.) Please click on the Quick insert for Macro and use the pull down for "Call Examples". This will provide a guide as to what inf...
The purpose of the attached document is to lay out the steps taken to integrate a Session Initiation Protocol (SIP) phone - also called a VoIP, or Voice over Internet Protocol, phone - that is not Estech Systems, Inc (ESI) equipment (Cisco, Polycom, et...
ESI RECOGNIZES THE CURRENT ISSUE WITH THE DASHBOARD APPLICATION AS OF RELEASE 1.0.7 (RECENT ADDITIONS ARE NOTED IN YELLOW): CCD-59 - Phone Programming shows reseller contacts instead of user contacts - We have discovered a problem in the ESI Cloud Com...
INTRODUCTION In the increasingly fast-paced landscape of Voice-over-IP (VoIP) it is more important than ever for ESI partners to help defend customer networks against unauthorized access and internet threats. The freedom of VoIP lets you have remote emp...
SIMULTANEOUS RING ANSWERING WITH CONFERENCE BRIDGE Recently we discovered a situation where an answer rule set for _'Simultaneous Ring_' and '_Ring all user's phones_' was causing problems if the station was also assigned a conference bridge using t...
The purpose of this bulletin is to set forth a set of best practices when preparing a site to utilize SIP trunks.   The root cause of hacked calls is an attack on the system by hackers; individuals or groups using sophisticated scanning and assault to...
UPDATE ON KNOWN DASHBOARD ISSUES, 11/19/14; With the release of 1.0.9 Dashboard, the following known issues will be cleared, CCD-59 - Phone Programming shows reseller contacts instead of user contacts CCD-386 - Export contacts doesn't filter...
SIP ALG, while intended to help streamline packet delivery for SIP communication, unfortunatly usually causes more problems. This is usually seen as one way talk path or stations being unable to register properly. ESI, as well as many other SIP provido...
PDD - POST DIAL DELAY WHAT IS IT? - It is the delay experienced between the time you dial a number and receiving any audible signal. It is typically encountered when placing an outbound call on both SIP trunks and/or Hosted phone systems. HOW LON...
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