News Categories
RSS Feed
News
Jun
7
ESI will perform maintenance on our eCloud platform today, Friday, June 7 from 4:00 PM CST to 4:30 PM CST.

We do not anticipate any interruption in service.

However if you experience a service issue, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151 or dial 611# from your ESI SIP Phone
  • Friday 7th June 2019 16:00:00

Read more »



Jun
6
eCloud Service Issue: Ring All Call Queue and Call Park
Posted by Julia Kedward on 06 June 2019 02:04 PM
ESI has identified two issues affecting some eCloud customers
  • Ring All Call Queue - not all phones in the call queue will ring
  • Call Park - some calls either cannot be parked or cannot be retrieved from the park
We are actively working on a solution. 

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com
Website: support.esi-estech.com
Phone: 800-850-2151
Wednesday 5th June 2019 07:00:00
Read more »



Jun
4

The registration issue affecting some ePhone7s has been resolved.

If your ePhone7 is currently unregistered, please power cycle your phone.

If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.


Read more »



Jun
3

A friendly reminder that ESI the platform upgrade will be complete after tonight - Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

This upgrade will enable ESI to offer new and exciting features to our customers in the near future.

As of Tuesday (6/4) morning the following new features will be available to eConsole users!

  • Outbound dialing
  • Incoming call notifications
  • Hold and Transfer

Stay tuned as there’s much more to come.

We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.

  • Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

 

Special notice to Contact Center Supervisor and Agent users.

On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.

 

If you experience service issues, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com

Website: support.esi-estech.com

Phone:   800-850-2151 or dial 611# from your ESI SIP Phone


Read more »



May
29

ESI is excited to announce upgrades to the eCloud platform from Thursday, May 30, 2019 through Tuesday June 4, 2019.

This upgrade will enable ESI to offer new and exciting features to our customers in the near future.

As of Tuesday (6/4) morning the following new features will be available to eConsole users!

  • Outbound dialing
  • Incoming call notifications
  • Hold and Transfer

Stay tuned as there’s much more to come.

We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.

Key upgrade dates and times to be aware of:

  • Thursday, May 30, 2019 10:00 – 11:00 AM CST
  • Friday, May 31, 2019 10:00 – 11:00 AM CST
  • Monday, June 3, 2019 10:00 – 12:00 AM CST
  • Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

 

Special notice to Contact Center Supervisor and Agent users.

On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.

 

If you experience service issues, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com

Website: support.esi-estech.com

Phone:   800-850-2151 or dial 611# from your ESI SIP Phone


Read more »



May
17
Outage Update: eConsole, ePhone7 and ePhoneGO Outage resolved
Posted by Julia Kedward on 17 May 2019 12:05 PM

eConsole, ePhone7 and ePhoneGO Outage

Fixed (ESI eConsole Dashboard)

The issues with eConsole, ePhone7 and ePhoneGO have been resolved. The problem was caused when a database application server experienced a crash.

If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com Website: support.esi-estech.comPhone: 800-850-2151

Friday 17th May 2019 07:15:00

Read more »




Help Desk Software by Kayako support.esi-estech.com/index.php?