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Nov
13
New eConsole Experience - Release scheduled for Monday, November 18th at 7:00 PM CST
Posted by Julia Kedward on 13 November 2019 04:31 PM

ESI is excited to announce the release of an updated and improved eConsole experience.

New Features Include:

  • Call notification and handling
  • Internal Chat
  • QoS (Quality of Service) score in Call History for Office Managers
  • Access to Web Attendant Console (sold separately for Premier Users)

The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time.

Helpful Tips:

  • All users regardless of type/permissions should use URL my.esihs.net. 
  • You will use the same login name and password that you've always used. The only exception are those who use a valid email address (i.e., work email) as their login. Those users will need to switch to using the standard login format (<ext>@<domain name>). Contact ESI Support if you're not sure how to make this change.
  • ePhoneGo Android users may see a registration delay of up to 5 minutes when the application first re-registers after the upgrade. After that the application will register as normal.
  • eHelp will be updated soon with new user videos. 

Upcoming Features:

  • ESI Webphone
  • SMS Texting
  • Hot Desking

Click-to-Call

Your outbound Caller ID is:
Confirm dialing this number:

Click-to-Call

Your outbound Caller ID is:
Confirm dialing this number:

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Nov
4
Exciting new changes coming to eConsole. Stay Tuned!
Posted by Julia Kedward on 04 November 2019 09:52 AM

Exciting new changes coming to eConsole.

Stay Tuned!


Read more »


Oct
29
ePhoneGO Issues on iOS 13.x Have Been Resolved
Posted by Billy Bugg on 29 October 2019 02:06 PM

Issues with ePhoneGO on Apple iOS 13.X (including No SIM Ring and possible App Closing) have been corrected in the latest ePhoneGO Release (1.6.2) available now on the Apple Store.


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Jun
7
ESI eCloud Planned Maintenance: Friday, June 7 from 4:00 PM CST to 4:30 PM CST
Posted by Julia Kedward on 07 June 2019 03:29 PM
ESI will perform maintenance on our eCloud platform today, Friday, June 7 from 4:00 PM CST to 4:30 PM CST.

We do not anticipate any interruption in service.

However if you experience a service issue, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151 or dial 611# from your ESI SIP Phone
  • Friday 7th June 2019 16:00:00

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Jun
6
eCloud Service Issue: Ring All Call Queue and Call Park
Posted by Julia Kedward on 06 June 2019 02:04 PM
ESI has identified two issues affecting some eCloud customers
  • Ring All Call Queue - not all phones in the call queue will ring
  • Call Park - some calls either cannot be parked or cannot be retrieved from the park
We are actively working on a solution. 

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com
Website: support.esi-estech.com
Phone: 800-850-2151
Wednesday 5th June 2019 07:00:00
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Jun
4
Service Issue Update: Registration issue affecting some ePhone7s has been resolved
Posted by Julia Kedward on 04 June 2019 06:47 PM

The registration issue affecting some ePhone7s has been resolved.

If your ePhone7 is currently unregistered, please power cycle your phone.

If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.


Read more »



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