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ESI announced a new ePhoneGO for iOS release this past May (version 3.0.0). To use this new version you need to uninstall the older ePhoneGO app (v2.0.X) and install the new one.
Until now users have had a choice on when they upgrade to the new version. The time has come to permanently move away from the older version in order for ESI to continue to provide a more robust PUSH service for iOS ePhoneGO notifications.
To that end the ESI eCloud API will start an upgrade process that will begin on Wednesday, August 12, 2020 at 3:00 PM CST. This means PUSH service for the older version of iOS ePhoneGO will no longer be available at this time. To be clear that means those still using the older version will no longer receive notification of incoming calls or new voice mails.
Important Notes:
- iOS ePhoneGO is only compatible with iOS v13, which is supported on most devices later than iPhone 5/5s. Click here (and scroll down) for the full list of supported devices. Version 13 is necessary due to new application requirements from Apple.
- iOS ePhoneGO v3.0.2 will be released very soon, providing you with even more stability and new features.
- SMS Texting and Internal Chat will be temporarily unavailable to iOS ePhoneGO users until the eCloud API upgrade is complete. Both features are still available through the eConsole dashboard and the Webphone.
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The ESI Access™ 5D Thermal Reader:
Helping Companies Safely STAY Open!
The no-contact ESI Access™ 5D Thermal Reader is the perfect solution for organizations wanting to safely re-open their facilities after various stay at home orders.
With customizable access parameters, the 5D Reader can perform facial recognition, scan for body temperature, detect the presence of PPE masks (where required), or grant entry based on scanning an RFID card or QR code.
Safety for employees, vendors and customers is a top priority of every business in America today! Most states are now requiring masks for employees and visitors, and this amazing access device allows businesses to quickly adjust to the ever-changing guidelines and rules for re-opening their facilities (view State-by-State Guidelines). Additionally, the event logging tools within the Windows-based EZ Station™ application provide companies with proof that they've taken necessary safety measures per the guidelines in their area (see Tort Liability).
Download the Datasheet: Learn more about the ESI Access 5D Thermal Reader.
Watch a Quick Overview: Take a look at the highly-flexible 5D Thermal Reader in action.
Visit our YouTube page to see a playlist of 5D videos including assembly, initial set-up, and more!
For more information or to place an order contact your ESI Certified Reseller today!
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ESI is pleased to announce the following new application software is now available.
- ESI End-Users - Please reach out to your ESI Certified Partner to acquire the software.
- ESI Certified Partners - You can find the software and release notes under the Software section of ESI Academy.
Applications
- ESI Communicator - v1.0.44
- ESI Application Server - v1.0.83
- ESI Call Accounting Pro - v1.4.92
The main feature addition is visual voice mail. Please refer to the release notes (click here) for more details.
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A new version of ePhoneGO™ will be submitted to Google and Apple stores this week. It may take up to a week for the new version to appear in the stores, but we wanted to make sure you were notified that it is due to arrive soon. Please read below on the quick and easy steps needed to obtain the new version 2.1.2 when it becomes available.
How do I upgrade to the new version?
This is a significant upgrade of ePhoneGO™ therefore you’ll need to:
- Uninstall the current ePhoneGO™ from your smartphone.
- Install the latest version of ePhoneGO™ from Google Play or Apple App Store.
What happens if I don’t upgrade?
- Your current version of ePhoneGO™ may still be used, but new features, enhancements and fixed issues will only be applied to the new version.
- If you call to report an ePhoneGO™ issue, ESI Technical Support may first instruct you to upgrade to the latest version before further investigating your issue.
Why should I upgrade?
The new ePhoneGO™ uses a more reliable PUSH service, ensuring that you get calls and notifications in a more accurate and timely manner. The new version also supports SMS texting using your ESI business phone number.
How can I tell that the latest version is installed?
The most common way to check your current version number is to look in the About section of the ePhoneGO™ app. The new version is 2.1.2.
The interface is also slightly changed. One obvious change is the app icon itself, which now has a blue background with a white logo. This is the opposite of the older version, which has a white background with a blue logo.
For details on using the new version, please view the ePhoneGO™ videos on eHelp http://ehelp.esi-estech.com/#/ePhoneGo.
- Estech Systems, Inc. (ESI)
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SMS Messaging & Chat Features Now Available for eCloud Users!
We are pleased to announce the release of SMS Messaging & Chat features for the ESI eCloud PBX™ solution!
These highly-demanded features allow hosted users to initiate chat and/or text conversations with their contacts directly from the eConsole dashboard. When someone outside your organization replies to an SMS message that you sent, that message will pop up directly within your eConsole dashboard.
Watch the video below to learn more about these awesome new features!
What is SMS?
SMS stands for Short Message Service, and is the most widely used type of text messaging. With SMS, you can send a message up to 160 characters to another device.
What are some benefits of using SMS for business?
- Cost-effective
- Mobile-friendly
- Fast delivery to your contacts
- Strengthens Engagement
- Quick response times versus sending emails
- SMS text sent from your DID - keep your mobile number private
Which users can use Chat & SMS features?
Chat is available to all ESI eCloud PBX™ domains and user types. SMS is available to all hosted users with Premier seats. Want to add SMS to existing Premier users? Contact your Inside Sales Representative to learn how!
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ESI is excited to announce the release of an updated and improved eConsole experience.
New Features Include:
- Call notification and handling
- Internal Chat
- QoS (Quality of Service) score in Call History for Office Managers
- Access to Web Attendant Console (sold separately for Premier Users)
The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time.
Helpful Tips:
- All users regardless of type/permissions should use URL my.esihs.net.
- You will use the same login name and password that you've always used. The only exception are those who use a valid email address (i.e., work email) as their login. Those users will need to switch to using the standard login format (<ext>@<domain name>). Contact ESI Support if you're not sure how to make this change.
- ePhoneGo Android users may see a registration delay of up to 5 minutes when the application first re-registers after the upgrade. After that the application will register as normal.
- eHelp will be updated soon with new user videos.
Upcoming Features:
- ESI Webphone
- SMS Texting
- Hot Desking
Your outbound Caller ID is:
Confirm dialing this number:
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