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Feb
4
SMS Messaging & Chat Features Now Available for eCloud Users!
Posted by Julia Kedward on 04 February 2020 09:47 AM

SMS Messaging & Chat Features Now Available for eCloud Users!

We are pleased to announce the release of SMS Messaging & Chat features for the ESI eCloud PBX™ solution! 

These highly-demanded features allow hosted users to initiate chat and/or text conversations with their contacts directly from the eConsole dashboard. When someone outside your organization replies to an SMS message that you sent, that message will pop up directly within your eConsole dashboard.

Watch the video below to learn more about these awesome new features!

What is SMS?

SMS stands for Short Message Service, and is the most widely used type of text messaging. With SMS, you can send a message up to 160 characters to another device.

What are some benefits of using SMS for business?

  • Cost-effective
  • Mobile-friendly
  • Fast delivery to your contacts
  • Strengthens Engagement
  • Quick response times versus sending emails
  • SMS text sent from your DID - keep your mobile number private

Which users can use Chat & SMS features?

Chat is available to all ESI eCloud PBX™ domains and user types. SMS is available to all hosted users with Premier seats. Want to add SMS to existing Premier users? Contact your Inside Sales Representative to learn how!


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Nov
13

ESI is excited to announce the release of an updated and improved eConsole experience.

New Features Include:

  • Call notification and handling
  • Internal Chat
  • QoS (Quality of Service) score in Call History for Office Managers
  • Access to Web Attendant Console (sold separately for Premier Users)

The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time.

Helpful Tips:

  • All users regardless of type/permissions should use URL my.esihs.net
  • You will use the same login name and password that you've always used. The only exception are those who use a valid email address (i.e., work email) as their login. Those users will need to switch to using the standard login format (<ext>@<domain name>). Contact ESI Support if you're not sure how to make this change.
  • ePhoneGo Android users may see a registration delay of up to 5 minutes when the application first re-registers after the upgrade. After that the application will register as normal.
  • eHelp will be updated soon with new user videos. 

Upcoming Features:

  • ESI Webphone
  • SMS Texting
  • Hot Desking




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Nov
4
Exciting new changes coming to eConsole. Stay Tuned!
Posted by Julia Kedward on 04 November 2019 09:52 AM

Exciting new changes coming to eConsole.

Stay Tuned!


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Oct
29
ePhoneGO Issues on iOS 13.x Have Been Resolved
Posted by Billy Bugg on 29 October 2019 02:06 PM

Issues with ePhoneGO on Apple iOS 13.X (including No SIM Ring and possible App Closing) have been corrected in the latest ePhoneGO Release (1.6.2) available now on the Apple Store.


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Jun
7
ESI will perform maintenance on our eCloud platform today, Friday, June 7 from 4:00 PM CST to 4:30 PM CST.

We do not anticipate any interruption in service.

However if you experience a service issue, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone: 800-850-2151 or dial 611# from your ESI SIP Phone
  • Friday 7th June 2019 16:00:00

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Jun
6
eCloud Service Issue: Ring All Call Queue and Call Park
Posted by Julia Kedward on 06 June 2019 02:04 PM
ESI has identified two issues affecting some eCloud customers
  • Ring All Call Queue - not all phones in the call queue will ring
  • Call Park - some calls either cannot be parked or cannot be retrieved from the park
We are actively working on a solution. 

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com
Website: support.esi-estech.com
Phone: 800-850-2151
Wednesday 5th June 2019 07:00:00
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