Dear ESI Partner,

First, we want to thank all of our partners and customers who have worked with us to prepare for the opening of our new data center in Plano, Texas. We realize that this was no small task, and we very much appreciate the rapid response to our request and the diligence of everyone involved in preparing for this change.

As we moved equipment into the new facility and started bringing servers online, some partners with large customer bases began to request additional time in order to test and validate the connectivity. To ensure the launch of our new facility goes as smoothly as possible, we want to work with you as we benchmark each step along the way to keep everyone working in unison.

To that end, we are postponing the launch date from July 20th until July 31st.We do, in fact, have equipment up and running in the new facility, and we will soon begin sharing traffic through those servers. We will take this interim period to allow you more time to test and validate in stages, rather than rushing to make sure it is all done on the last day.

If you need to test, please contact ESI Customer Support and they can assist you by performing focused call testing to verify that traffic from the new facility is working as intended for your sites.

Again, we appreciate your efforts and continued excitement as we expand our footprint, and we look forward to having this new facility fully online by August!

Shawn Guenther 
Vice President of Technology
Estech Systems, Inc. (ESI)

ESI is excited to announce the release of eConsole for Select, Premier and Premier Plus users only. 

eConsole replaces the current ESI Dashboard, which is the web-based interface to your ESI Cloud Services including your ESI SIP Phone. eConsole brings a new look and feel along with various improvements for a positive user experience.

Please read the release notes, found HERE, for

• How to access eConsole
• Important notes
• What's next for eConsole

ESI is pleased to announce the following SIP phone upgrades:

• ESI ePhone4 (Wed, 5/2/18) at 8:00 PM CST. Click here for release notes.
• ESI 30SIP (Thu, 5/3/17) at 8:00 PM CST. Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com.

In the past couple of weeks some customers have encountered issues with making calls or receiving calls, agent status being inaccurate, transfers failing, or issues with hold or park queues. These issues involve some upgrades of hardware and software we are doing to enhance server stability and efficiency. The upgrade process is ongoing and symptoms like these will diminish progressively as we near completion. We apologize for any disruptions and we are diligently working to minimize the impact to you, and we are confident you will appreciate the improvements on the other side.

Sincerely,

- ESI Cloud services

Did you know that you can view the status of ESI services at status.esi-estech.com or that you can access status, news, technical support, and customer service through the support.esi-estech.com website?