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Nov 13	New eConsole Experience - Release scheduled for Monday, November 18th at 7:00 PM CST Posted by Julia Kedward on 13 November 2019 04:31 PM
ESI is excited to announce the release of an updated and improved eConsole experience. New Features Include: Call notification and handling Internal Chat QoS (Quality of Service) score in Call History for Office Managers Access to Web Attendant Console (sold separately for Premier Users) The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time. Helpful Tips: All users regardless of type/permissions should use URL my.esihs.net. You will use the same login name and password that you've always used. The only exception are those who use a valid email address (i.e., work email) as their login. Those users will need to switch to using the standard login format (<ext>@<domain name>). Contact ESI Support if you're not sure how to make this change. ePhoneGo Android users may see a registration delay of up to 5 minutes when the application first re-registers after the upgrade. After that the application will register as normal. eHelp will be updated soon with new user videos. Upcoming Features: ESI Webphone SMS Texting Hot Desking Click-to-Call Your outbound Caller ID is: Confirm dialing this number: Read more »

Nov 4	Exciting new changes coming to eConsole. Stay Tuned! Posted by Julia Kedward on 04 November 2019 09:52 AM
Exciting new changes coming to eConsole. Stay Tuned! Click-to-Call Your outbound Caller ID is: Confirm dialing this number: Read more »

Oct 29	ePhoneGO Issues on iOS 13.x Have Been Resolved Posted by Billy Bugg on 29 October 2019 02:06 PM
Issues with ePhoneGO on Apple iOS 13.X (including No SIM Ring and possible App Closing) have been corrected in the latest ePhoneGO Release (1.6.2) available now on the Apple Store. Read more »

Jun 7	ESI eCloud Planned Maintenance: Friday, June 7 from 4:00 PM CST to 4:30 PM CST Posted by Julia Kedward on 07 June 2019 03:29 PM
ESI will perform maintenance on our eCloud platform today, Friday, June 7 from 4:00 PM CST to 4:30 PM CST. We do not anticipate any interruption in service. However if you experience a service issue, please contact ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 or dial 611# from your ESI SIP Phone Friday 7th June 2019 16:00:00 Read more »

Jun 6	eCloud Service Issue: Ring All Call Queue and Call Park Posted by Julia Kedward on 06 June 2019 02:04 PM
ESI has identified two issues affecting some eCloud customers Ring All Call Queue - not all phones in the call queue will ring Call Park - some calls either cannot be parked or cannot be retrieved from the park We are actively working on a solution. If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 Wednesday 5th June 2019 07:00:00 Read more »

Jun 4	Service Issue Update: Registration issue affecting some ePhone7s has been resolved Posted by Julia Kedward on 04 June 2019 06:47 PM
The registration issue affecting some ePhone7s has been resolved. If your ePhone7 is currently unregistered, please power cycle your phone. If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 Read more »

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