ESI is pleased to announce new updated for eHelp.

What was updated?

We've added a section for eFax!

Click HERE for release notes.

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW!

If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.

Sincerely,
ESI Cloud Services

ESI would like to inform you that at 8:00 PM CST on Thursday, Nov 16, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.19. 

Click here for details. 

During the upgrade window, access to the ESI Dashboard will be limited.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 

ESI is pleased to announce the following SIP phone upgrades:

• ESI ePhone4 (Wed, 10/25/17) at 8:00 PM CST. Click here for release notes.
• ESI 45SIP (Thu, 10/26/17) at 8:00 PM CST. Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com.

ESI is pleased to announce new updated for eHelp.

What was updated?

Click HERE for release notes.

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW!

If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.

Sincerely,
ESI Cloud Services

• ESI Engineers will perform platform maintenance on our Cloud PBX solution to improve ESI Cloud services.
• • During this maintenance window there should be no customer impact on making and receiving phone calls. 
  • ESI ePhone7 users may see a delay in Voicemail and Busy Lamp Field (BLF) updates during the maintenance window.

Product development is excited to announce a new build for ePhone7. 

New Features

• Coworker status can now be seen from the Dial Screen, Transfer Window and Add Call Window
• Dial Screen has a new look and feel that will enable you to search faster and of course quickly see your coworkers status.

Improvements

• We had to rip out our old way of managing data and have made HUGE improvements that will provide quicker BLF updates and most importantly provide a HIGH level of performance to eliminate phone crashes and freeze ups as much as possible.
• Voicemail synchronization has been greatly improved and now the ESI Dashboard and ePhone7 are now NSYNC
• Voicemail TRASH older than 14 days will now be deleted from ePhone7.
• The Badge count for voicemails would staying longer than expected, but not anymore.
• Coworkers sometimes get out of line and you have to work together to put them in their place.
• Voicemail controls were acting out of place, that was until our dev team put them in their place.

If you experience any issues please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at 800-850-2151.
Sincerely,
- ESI Product Management