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Jun 4 |
Service Issue Update: Registration issue affecting some ePhone7s has been resolved
Posted by Julia Kedward on 04 June 2019 06:47 PM
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The registration issue affecting some ePhone7s has been resolved. If your ePhone7 is currently unregistered, please power cycle your phone. If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.
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Jun 3 |
Planned Maintenance Reminder for ESI eCloud Platform, Mon. June 3, 2019, 9 PM CST - 2 AM CST
Posted by Julia Kedward on 03 June 2019 01:23 PM
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A friendly reminder that ESI the platform upgrade will be complete after tonight - Monday, June 3, 2019 9:00 PM CST - Tuesday, June 4, 2019 2:00 AM CST This upgrade will enable ESI to offer new and exciting features to our customers in the near future. As of Tuesday (6/4) morning the following new features will be available to eConsole users!
Stay tuned as there’s much more to come. We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.
Special notice to Contact Center Supervisor and Agent users. On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.
If you experience service issues, please contact ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 or dial 611# from your ESI SIP Phone Read more » | ||
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May 29 |
Planned Maintenance: ESI eCloud Platform, Thur. May 30, 2019 – Mon. June 3, 2019
Posted by Julia Kedward on 29 May 2019 05:56 PM
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ESI is excited to announce upgrades to the eCloud platform from Thursday, May 30, 2019 through Tuesday June 4, 2019. This upgrade will enable ESI to offer new and exciting features to our customers in the near future. As of Tuesday (6/4) morning the following new features will be available to eConsole users!
Stay tuned as there’s much more to come. We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness. Key upgrade dates and times to be aware of:
Special notice to Contact Center Supervisor and Agent users. On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.
If you experience service issues, please contact ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 or dial 611# from your ESI SIP Phone Read more » | ||
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May 17 |
Outage Update: eConsole, ePhone7 and ePhoneGO Outage resolved
Posted by Julia Kedward on 17 May 2019 12:05 PM
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eConsole, ePhone7 and ePhoneGO Outage
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Apr 9 |
Scheduled Maintenance at the ESI New Jersey Data Center
Posted by Michael D'Abrosca on 09 April 2019 06:12 PM
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Tuesday, April 9, 2019 10:00 PM CDT to Wednesday, April 10 4:00 AM CDT Wednesday, April 10, 2019 10:00 PM CDT to Thursday, April 11 4:00 AM CDT Thursday, April 11, 2019 10:00 PM CDT to Friday, April 12 4:00 AM CDT As part of our service to you, we continue to look for ways to improve our reliability so that your business continues to run as smoothly as possible We'll be performing maintenance on the servers and network that support SIP services You may experience a brief interruption in service during these periods If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below
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Mar 27 |
Registration issue has been resolved for ePhone7, ePhoneGO, and eConsole
Posted by Julia Kedward on 27 March 2019 02:11 PM
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The service that was negatively affecting ePhone7, ePhoneGo and eConsole has been resolved. If your ePhone7 still shows to be unregistered, please reboot it. You can do this by either
If you're trying to login to your ePhoneGo and receive a login error message please clear the application's cache and retry. The method for this will vary between iOS and Android and possibly by versions of those platforms. Consult your smartphone's documentation or online support. If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.
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