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Feb
16
[ESI CLoud PBX] Call processing issues for some sites
Posted by Shawn Guenther on 16 February 2018 07:57 AM
We are seeing some signs that phones in the field experienced trouble processing calls between 6:52am CST and 7:10am CST. This could have included symptoms such as calls not ringing, calls continuing to ring after answer, and other "strange" behavior.
These symptoms were isolated to phones connected to certain servers in our cluster, and those phones did failover to other servers as intended. However, this has caused extra load on the remaining servers, so ESI engineers will be closely monitoring to ensure calls continue to progress smoothly.
We apologize for any adverse effect on your morning, and we are working to ensure there is no impact to your calls as we isolate and resolve the core issue.
Sincerely,
- ESI Cloud services

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Dec
14
New Release: ESI Dashboard v1.2.20 for Thursday, Dec 14, 2017 at 8:00 PM CST
Posted by Julia Kedward on 14 December 2017 11:47 AM

ESI would like to inform you that at 8:00 PM CST on Thursday, December 14, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.20. 

This release will improve Dashboard response time specifically when accessing the Home page and Call History page as well as setting call history filters. 

During the upgrade window, access to the ESI Dashboard will be limited.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 


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Nov
28
New Release: eHelp v1.0.0.17, Tuesday, November 28, 2017
Posted by Julia Kedward on 28 November 2017 10:12 AM

ESI is pleased to announce new updates for eHelp.


What was updated?

We've added a section for Yealink T46G!

Click HERE for release notes.

 

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW at http://ehelp.esi-estech.com!


If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.


Sincerely,
ESI Cloud Services


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Nov
17
New Release: eHelp v1.0.0.16. Monday, November 20, 2017
Posted by Julia Kedward on 17 November 2017 04:40 PM

ESI is pleased to announce new updated for eHelp.


What was updated?

We've added a section for eFax!

Click HERE for release notes.

 

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW!


If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.


Sincerely,
ESI Cloud Services


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Nov
16
Maintenance Release: ESI Dashboard v1.2.19, 8:00 PM CST on Thursday, Nov 16, 2017
Posted by Julia Kedward on 16 November 2017 12:05 PM

ESI would like to inform you that at 8:00 PM CST on Thursday, Nov 16, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.19. 

Click here for details. 

During the upgrade window, access to the ESI Dashboard will be limited.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 


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Oct
24

ESI is pleased to announce the following SIP phone upgrades:

  • ESI ePhone4 (Wed, 10/25/17) at 8:00 PM CST. Click here for release notes.
  • ESI 45SIP (Thu, 10/26/17) at 8:00 PM CST. Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com.


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