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Jun
3

A friendly reminder that ESI the platform upgrade will be complete after tonight - Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

This upgrade will enable ESI to offer new and exciting features to our customers in the near future.

As of Tuesday (6/4) morning the following new features will be available to eConsole users!

  • Outbound dialing
  • Incoming call notifications
  • Hold and Transfer

Stay tuned as there’s much more to come.

We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.

  • Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

 

Special notice to Contact Center Supervisor and Agent users.

On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.

 

If you experience service issues, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com

Website: support.esi-estech.com

Phone:   800-850-2151 or dial 611# from your ESI SIP Phone


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May
29

ESI is excited to announce upgrades to the eCloud platform from Thursday, May 30, 2019 through Tuesday June 4, 2019.

This upgrade will enable ESI to offer new and exciting features to our customers in the near future.

As of Tuesday (6/4) morning the following new features will be available to eConsole users!

  • Outbound dialing
  • Incoming call notifications
  • Hold and Transfer

Stay tuned as there’s much more to come.

We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.

Key upgrade dates and times to be aware of:

  • Thursday, May 30, 2019 10:00 – 11:00 AM CST
  • Friday, May 31, 2019 10:00 – 11:00 AM CST
  • Monday, June 3, 2019 10:00 – 12:00 AM CST
  • Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

 

Special notice to Contact Center Supervisor and Agent users.

On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.

 

If you experience service issues, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com

Website: support.esi-estech.com

Phone:   800-850-2151 or dial 611# from your ESI SIP Phone


Read more »



May
17
Outage Update: eConsole, ePhone7 and ePhoneGO Outage resolved
Posted by Julia Kedward on 17 May 2019 12:05 PM

eConsole, ePhone7 and ePhoneGO Outage

Fixed (ESI eConsole Dashboard)

The issues with eConsole, ePhone7 and ePhoneGO have been resolved. The problem was caused when a database application server experienced a crash.

If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com Website: support.esi-estech.comPhone: 800-850-2151

Friday 17th May 2019 07:15:00

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Apr
9
Scheduled Maintenance at the ESI New Jersey Data Center
Posted by Michael D'Abrosca on 09 April 2019 06:12 PM

Tuesday, April 9, 2019 10:00 PM CDT to Wednesday, April 10 4:00 AM CDT

Wednesday, April 10, 2019 10:00 PM CDT to Thursday, April 11 4:00 AM CDT

Thursday, April 11, 2019 10:00 PM CDT to Friday, April 12 4:00 AM CDT

As part of our service to you, we continue to look for ways to improve our reliability so that your business continues to run as smoothly as possible

We'll be performing maintenance on the servers and network that support SIP services

You may experience a brief interruption in service during these periods

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below  

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone:  800-850-2151 

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Mar
27
Registration issue has been resolved for ePhone7, ePhoneGO, and eConsole
Posted by Julia Kedward on 27 March 2019 02:11 PM

The service that was negatively affecting ePhone7, ePhoneGo and eConsole has been resolved.

If your ePhone7 still shows to be unregistered, please reboot it. You can do this by either

  • Unplugging the Ethernet cable on the back of the phone
  • Accessing Settings (gear icon) and then choosing Utilities / Reboot ePhone7

If you're trying to login to your ePhoneGo and receive a login error message please clear the application's cache and retry. The method for this will vary between iOS and Android and possibly by versions of those platforms. Consult your smartphone's documentation or online support.

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.


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Feb
27
Planned Maintenance: ESI eConsole, Thursday Feb 28th, 2019 7.00 PM
Posted by Julia Kedward on 27 February 2019 03:50 PM

Thursday February 28th, 2019 7.00 PM to 7.10 PM

The ESI Operations Team will be performing maintenance to a service used for Call History in the eConsole. During this short maintenance window call history may not be accessible. This change is being made to improve the management of our data to decrease issues and keep load times in eConsole to a minimum.

If you experience service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com Website: support.esi-estech.comPhone: 800-850-2151 If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.


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