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Nov
17
New Release: eHelp v1.0.0.16. Monday, November 20, 2017
Posted by Julia Kedward on 17 November 2017 04:40 PM

ESI is pleased to announce new updated for eHelp.


What was updated?

We've added a section for eFax!

Click HERE for release notes.

 

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW!


If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.


Sincerely,
ESI Cloud Services


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Nov
16
Maintenance Release: ESI Dashboard v1.2.19, 8:00 PM CST on Thursday, Nov 16, 2017
Posted by Julia Kedward on 16 November 2017 12:05 PM

ESI would like to inform you that at 8:00 PM CST on Thursday, Nov 16, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.19. 

Click here for details. 

During the upgrade window, access to the ESI Dashboard will be limited.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 


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Oct
24

ESI is pleased to announce the following SIP phone upgrades:

  • ESI ePhone4 (Wed, 10/25/17) at 8:00 PM CST. Click here for release notes.
  • ESI 45SIP (Thu, 10/26/17) at 8:00 PM CST. Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com.


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Oct
13
New Release: eHelp v1.0.0.15. Thursday, October 19, 2017
Posted by Julia Kedward on 13 October 2017 04:06 PM

ESI is pleased to announce new updated for eHelp.


What was updated?

Click HERE for release notes.

 

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW!


If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.


Sincerely,
ESI Cloud Services


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Oct
10
Hello,
We wanted to let you know that ESI’s has a planned regular maintenance window October 13th, 2017 11:00PM CDT - October 14th 2:00AM CDT.
What are we doing?
  • ESI Engineers will perform platform maintenance on our Cloud PBX solution to improve ESI Cloud services.
    • During this maintenance window there should be no customer impact on making and receiving phone calls. 
    • ESI ePhone7 users may see a delay in Voicemail and Busy Lamp Field (BLF) updates during the maintenance window.
Sincerely,
- ESI Cloud services
ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page http://status.esi-estech.com/

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Oct
6
NEW RELEASE - ePhone7 APK 1.4.10
Posted by Eddie Weakley on 06 October 2017 03:35 PM

Product development is excited to announce a new build for ePhone7. 

New Features

  • Coworker status can now be seen from the Dial Screen, Transfer Window and Add Call Window
  • Dial Screen has a new look and feel that will enable you to search faster and of course quickly see your coworkers status.

Improvements

  • We had to rip out our old way of managing data and have made HUGE improvements that will provide quicker BLF updates and most importantly provide a HIGH level of performance to eliminate phone crashes and freeze ups as much as possible.
  • Voicemail synchronization has been greatly improved and now the ESI Dashboard and ePhone7 are now NSYNC
  • Voicemail TRASH older than 14 days will now be deleted from ePhone7.
  • The Badge count for voicemails would staying longer than expected, but not anymore.
  • Coworkers sometimes get out of line and you have to work together to put them in their place.
  • Voicemail controls were acting out of place, that was until our dev team put them in their place.

If you experience any issues please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at 800-850-2151.
Sincerely,
- ESI Product Management


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