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Feb 16 |
[ESI CLoud PBX] Call processing issues for some sites
Posted by Shawn Guenther on 16 February 2018 07:57 AM
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We are seeing some signs that phones in the field experienced trouble processing calls between 6:52am CST and 7:10am CST. This could have included symptoms such as calls not ringing, calls continuing to ring after answer, and other "strange" behavior.
These symptoms were isolated to phones connected to certain servers in our cluster, and those phones did failover to other servers as intended. However, this has caused extra load on the remaining servers, so ESI engineers will be closely monitoring to ensure calls continue to progress smoothly.
We apologize for any adverse effect on your morning, and we are working to ensure there is no impact to your calls as we isolate and resolve the core issue.
Sincerely,
- ESI Cloud services
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Dec 14 |
New Release: ESI Dashboard v1.2.20 for Thursday, Dec 14, 2017 at 8:00 PM CST
Posted by Julia Kedward on 14 December 2017 11:47 AM
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ESI would like to inform you that at 8:00 PM CST on Thursday, December 14, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.20. This release will improve Dashboard response time specifically when accessing the Home page and Call History page as well as setting call history filters. During the upgrade window, access to the ESI Dashboard will be limited. If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. Read more » | |
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Nov 28 |
New Release: eHelp v1.0.0.17, Tuesday, November 28, 2017
Posted by Julia Kedward on 28 November 2017 10:12 AM
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ESI is pleased to announce new updates for eHelp.
We've added a section for Yealink T46G! Click HERE for release notes.
How do you upgrade? An upgrade is not necessary. The updated pages are available NOW at http://ehelp.esi-estech.com!
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Nov 17 |
New Release: eHelp v1.0.0.16. Monday, November 20, 2017
Posted by Julia Kedward on 17 November 2017 04:40 PM
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ESI is pleased to announce new updated for eHelp.
We've added a section for eFax! Click HERE for release notes.
How do you upgrade? An upgrade is not necessary. The updated pages are available NOW!
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Nov 16 |
Maintenance Release: ESI Dashboard v1.2.19, 8:00 PM CST on Thursday, Nov 16, 2017
Posted by Julia Kedward on 16 November 2017 12:05 PM
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ESI would like to inform you that at 8:00 PM CST on Thursday, Nov 16, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.19. Click here for details. During the upgrade window, access to the ESI Dashboard will be limited. If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. Read more » | |
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Oct 24 |
Phone Upgrades: ESI ePhone4 (Wed, 10/25/17) & 45SIP (Thu, 10/26/17) at 8:00 PM CST
Posted by Julia Kedward on 24 October 2017 05:24 PM
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ESI is pleased to announce the following SIP phone upgrades:
Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone. If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com. Read more » | |