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Jul
12
Hello,
ESI has scheduled maintenance of our Customer Support Ticketing System for Sun, July 15th from 6 AM to 10 AM (CST).
The system will not be accessible at this time. 
Sincerely,
- ESI Cloud services
ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page http://status.esi-estech.com/

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Jun
18
Action Required ASAP to continue uninterrupted phone service
Posted by Shawn Guenther on 18 June 2018 04:27 PM
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*** IT IS URGENT THAT YOU READ THIS COMMUNICATION 
AND SHARE WITH YOUR IT MANAGEMENT PERSONNEL ***

 

Dear ESI Customer,

We are pleased to announce that ESI is expanding our network! In July we are opening a new state-of-the-art data center located in Plano, Texas. The purpose of this new location is to provide improved call quality to more areas of the country.

The new facility will go online July 20, 2018 and begin processing calls.


IF THE PROCEDURE BELOW IS NOT DONE PRIOR TO JULY 20, 2018 
YOU WILL LOSE INBOUND CALLS!

PLEASE ENSURE THAT YOUR IT MANAGEMENT PERSONNEL PERFORM THIS ACTION 
PRIOR TO JULY 20, 2018!

IF YOU DO NOT HAVE AN IT MANAGER OR HAVE QUESTIONS, 
PLEASE CONTACT ESI CUSTOMER SUPPORT AT 1 (800) 850-2151 
OR 611# ON YOUR HOSTED ESI PHONE.


What you will need to do prior to that date:

  • You must add our new IP range to your approved firewall/QoS rules prior to July 20th in order to avoid loss of inbound calls.
  • Ensure that your IT Management Personnel perform this action OR contact ESI Customer Support as soon as possible.

The new IP range is: 172.83.95.0/24

NOTE: ESI customers utilizing our SimpleWAN solution will be updated by ESI. 
All other customers must make these changes in order to ensure calls continue to work after July 20th.


Thank you for your continued business!

Shawn Guenther 
Vice President of Technology
Estech Systems, Inc. (ESI)

 

Have questions? Contact ESI Customer Support at 
1 (800) 850-2151 or 611# on your Hosted ESI Phone.

To confirm this message is valid, visit support.esi-estech.com 
and select News at the Menu section on the top of the page.


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May
7

ESI is excited to announce the release of eConsole for Select, Premier and Premier Plus users only. 

eConsole replaces the current ESI Dashboard, which is the web-based interface to your ESI Cloud Services including your ESI SIP Phone. eConsole brings a new look and feel along with various improvements for a positive user experience.

Please read the release notes, found HERE, for

  • How to access eConsole
  • Important notes
  • What's next for eConsole

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May
1

ESI is pleased to announce the following SIP phone upgrades:

  • ESI ePhone4 (Wed, 5/2/18) at 8:00 PM CST. Click here for release notes.
  • ESI 30SIP (Thu, 5/3/17) at 8:00 PM CST. Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com.


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Mar
15
[ESI CloudPBX] Update on recent issues
Posted by Shawn Guenther on 15 March 2018 04:01 PM

In the past couple of weeks some customers have encountered issues with making calls or receiving calls, agent status being inaccurate, transfers failing, or issues with hold or park queues. These issues involve some upgrades of hardware and software we are doing to enhance server stability and efficiency. The upgrade process is ongoing and symptoms like these will diminish progressively as we near completion. We apologize for any disruptions and we are diligently working to minimize the impact to you, and we are confident you will appreciate the improvements on the other side.

Sincerely,

- ESI Cloud services

Did you know that you can view the status of ESI services at status.esi-estech.com or that you can access status, news, technical support, and customer service through the support.esi-estech.com website?


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Feb
16
[ESI CLoud PBX] Call processing issues for some sites
Posted by Shawn Guenther on 16 February 2018 07:57 AM
We are seeing some signs that phones in the field experienced trouble processing calls between 6:52am CST and 7:10am CST. This could have included symptoms such as calls not ringing, calls continuing to ring after answer, and other "strange" behavior.
These symptoms were isolated to phones connected to certain servers in our cluster, and those phones did failover to other servers as intended. However, this has caused extra load on the remaining servers, so ESI engineers will be closely monitoring to ensure calls continue to progress smoothly.
We apologize for any adverse effect on your morning, and we are working to ensure there is no impact to your calls as we isolate and resolve the core issue.
Sincerely,
- ESI Cloud services

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