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Nov
7
News Alert, Dashboard Communication Interruption
Posted by Bob Russo on 07 November 2014 01:23 PM

News Alert,

    

An issue in routing is causing failure of Dashboard communications to the appropriate servers. While this will have no effect on service to station sets, operations from the Dashboards will not complete. Also any attempts to use Dashboard for administering domains will also fail.

We are taking immediate steps to clear the issue and will post a notice when the service is restored. We are expecting the problem will be resolved quickly.

Thank You, ESI Cloud Services


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Oct
31
ESI Cloud Services Technical Update
Posted by Bob Russo on 31 October 2014 02:45 PM

ESI Cloud Services Technical Update

Tonight, Friday October 31, 2014 the ESI operations team will be doing scheduled maintenance on the ESI PBX.  A new version of software will be implemented in support of the maintenance work. If customers experience any service issues please open an ESI ticket and contact us.  A benefit of the cloud is the opportunity to provide continual updates, which deliver enhancements and fixes to service issues.  ESI will be rolling out new updates over the next couple weeks.  We will provide communication regarding each release and details on the user-facing features or fixes that are included. 


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Dec
18
Dear Vintalk Customers,

Vintalk will be performing maintenance on Los Angeles Hosted clusters today, December,18 2012, to perform software upgrades and bring new features to our switch. We are expecting a down time of 15-30 seconds while we restart switch services. Clients may experience call drops when the service is restarted however services will be restored within 15-30 seconds. This maintenence will only be effecting Hosted PBX customers, SIP trunking customers will not be effected.


During this time period clients will be able to continue to process and receive calls on the Vintalk switch. At approximately 22:00PM PDT, we will have completed the software updates needed and will restart the services to apply the new version of softswitch code. The maintenance cycle will be completed no later than 23:00 PST.


We will post to the Vintalk Support Portal after the maintenance cycle has been completed.

If you have any questions please feel free to review www.vintalk.com/support/ for all of our current support options.

Thank you,

Vintalk Support Team
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Dec
18
Dear Vintalk Customers,

Vintalk will be performing maintenance on our New York Hosted clusters today, December,18 2012, to perform software upgrades and bring new features to our switch. We are expecting a down time of 15-30 seconds while we restart switch services. Clients may experience call drops when the service is restarted however services will be restored within 15-30 seconds. This maintenence will only be effecting Hosted PBX customers, SIP trunking customers will not be effected.


During this time period clients will be able to continue to process and receive calls on the Vintalk switch. At approximately 21:15PM PDT, we will have completed the software updates needed and will restart the services to apply the new version of softswitch code. The maintenance cycle will be completed no later than 23:00 PST.


We will post to the Vintalk Support Portal after the maintenance cycle has been completed.

If you have any questions please feel free to review www.vintalk.com/support/ for all of our current support options.

Thank you,

Vintalk Support Team
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Jul
12
Completed: Vintalk Maintenance July 12th 2012
Posted by Paul Vazquez on 12 July 2012 06:32 PM
Dear Vintalk Customers:

We will be performing maintenance of our New York switch nysas.vintalk.com cluster today, July 12, 2012. This maintenance will cause an outage for approximately 45 - 60 seconds at 8:00 p.m. (PST). As part of our geo-redundant network you may utilize the lasas.vintalk.com server as your outbound proxy. All origination will utilize both of these servers so there will be no loss of services.

Customers using our NY Hosted services will not be affected.

If you have any questions, please feel free to review www.vintalk.com/support/ for all of our current support options.

Thank you,


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Apr
11
Completed: Vintalk Maintenance April 11th 2012
Posted by Reza Ambler on 11 April 2012 07:42 PM

Dear Vintalk Customers,

We will be performing maintenance on our San Diego server cluster on April  11th, 2012 that will include a software patch for the San Diego server cluster. This maintenance will cause a brief outage at 10:00PM PDT as we apply patches to the San Diego softswitch. This will only affect customers operating off of our San Diego datacenter, and will last no longer than 60 seconds.

If you have any questions please feel free to review www.vintalk.com/support/ for all of our current support options

Thank you,


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