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Apr
4
Completed: Vintalk Fax2Fax Updates April 6th 2012
Posted by Paul Schock on 04 April 2012 11:29 AM

Dear Vintalk Customers,

We will be performing system upgrades on our Fax2Fax Services on April 6th, 2012 that will include sporadic service affecting outages as work is in progress. This update will begin at 3:00PM PDT and will continue for several hours. This will only affect your Fax2Fax services, not Virtual Fax or Voice services. We apologize for any inconvenience this might cause; however, these upgrades are intended to help us offer a more robust and reliable service offering for our Fax2Fax services. 

If you have any questions please feel free to review www.vintalk.com/support/ for all of our current support options.

Thank you,
Paul Schock
Vice President Operations


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Mar
28
Completed: Vintalk Maintenance March 28th 2012
Posted by Paul Schock on 28 March 2012 08:49 PM

Dear Vintalk Customers,

We will be performing maintenance on our San Diego server cluster on March 28th, 2012 that will include a complete hardware replacement for the server cluster. This maintenance will cause a brief outage at 10:00PM PDT as we repoint services to the new equipment. This will only affect customers operating off of our San Diego datacenter. 

If you have any questions please feel free to review www.vintalk.com/support/ for all of our current support options.

Thank you,
Paul Schock
Vice President Operations


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Mar
26
Completed: Vintalk Maintenance March 26th 2012
Posted by Reza Ambler on 26 March 2012 05:49 PM

Dear Vintalk Customers,

Vintalk will be performing maintenance on its Los Angeles and New York SIP clusters on Tuesday March 27th, 2012 between 7:00 PM PDT through 8:00 PM PDT. We have an expected down time of 60 seconds at each data center as we upgrade software.

We will start maintenance in the Los Angeles data center at 7:00PM PDT and perform a soft-down of services. Client PBXs will be able to fail-over to the New York server during this soft-down period. We will wait for the active call volume to drop in Los Angeles data center prior to performing the software upgrade. After the software upgrade is completed in the Los Angeles data center we will resume all services.

At approximately 7:30PM PDT we will perform a soft-down to our New York switch allowing customers to fail-over to the Los Angeles switch. Upon call volume dropping in New York we will perform the software upgrade, and restart services in New York.

Maintenance will be completed at approximately 8:00PM PDT.

We will post to the Vintalk Support Portal after the maintenance cycle has been completed.

If you have any questions please feel free to review www.vintalk.com/support/ for all of our current support options.

Thank you,
Reza Ambler
Vice President of Retail Networks


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Dec
22
Vintalk Firewall Issue - December 19, 2011
Posted by Admin Account on 22 December 2011 05:17 PM

Dear Vintalk Customer,

Please accept our apologies for the technical difficulties that we experienced December 19, 2011. We are in the midst of migrating our customer base to our new data centers in Los Angeles, New York, and Hong Kong.  Unfortunately we encountered an unplanned problem as a backup server did not kick in due to a firewall issue.  We can assure you that we have made the necessary adjustments so that this problem never happens again.

The complete migration will last approximately four weeks as we continue to expand our network capacities and improve serviceability.  During the migration to our new geo-redundant Internap data centers we hope to keep any additional technical issues to a minimum and timed during off-peak hours if they do happen.  Please understand that we are making a significant investment in our network and infrastructure for the long-term benefit of our customers and you will reap the benefits from these improvements for years to come.

Happy Holidays and Best Regards,

The Vintalk Team


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