ESI Cloud Services Technical Update

Tonight, Friday October 31, 2014 the ESI operations team will be doing scheduled maintenance on the ESI PBX.  A new version of software will be implemented in support of the maintenance work. If customers experience any service issues please open an ESI ticket and contact us.  A benefit of the cloud is the opportunity to provide continual updates, which deliver enhancements and fixes to service issues.  ESI will be rolling out new updates over the next couple weeks.  We will provide communication regarding each release and details on the user-facing features or fixes that are included. 

UPDATE: 02/12/2014 - 02:35CST - The Carrier engineering team have re-routed both voice and data traffic around different carriers to stabilize the voice quality issues. The problem isn't completely solved but so far it has been successfully mitigated, and the team is actively working on a permanent solution. 

02/12/2014 - 12:02PM CST - ESI is aware that some of our customers may be experiencing intermittent voice quality issues.  We are working with our network providers to resolve the issues.  Network providers are experiencing heavy network loads due to the extreme weather conditions on the east coast. We will continue to update this message as resolution is reached.  

FIXED - 01/02/2014 22:11PM CST - Problem has been fixed and tested good. We wil lcontinue to monitor the issue for the next 72 hours and will autoclose the master ticket after that time.

UPDATE - 01/02/2014 15:32PM CST - A work around was put in place to temporarily fix the issue while we continue to work with our partners on fixing this interconnetion issue.

UPDATE - 01/02/2014 14:56PM CST - We have found a couple of interconnecting carriers failing to deliver CID to the next interconnection. We are currently studding a temporary fix for the issue.

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For all our SIP Trunks and Hosted PBX Customers,

We have been noticing an increase in CID (Caller ID) failures in outbound calls today. Out engineering team has been investigating and has noticed some of the Interconnecting carrioers having issues to pass the data to terminating carriers. Due to this issue, calls might complete with "Unavailable" or "Private" as the Caller Name, or if set so, not complete due to blocked CID.

We will continue to investigate the issue and search for alternative routes to get the calls to go trough correctly. 

This issue is being tracked via master ticket: IDZ-172-76596

Thanks,

ESI Hosted Services - Carrier team

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