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Feb
16
[ESI CLoud PBX] Call processing issues for some sites
Posted by Shawn Guenther on 16 February 2018 07:57 AM
We are seeing some signs that phones in the field experienced trouble processing calls between 6:52am CST and 7:10am CST. This could have included symptoms such as calls not ringing, calls continuing to ring after answer, and other "strange" behavior.
These symptoms were isolated to phones connected to certain servers in our cluster, and those phones did failover to other servers as intended. However, this has caused extra load on the remaining servers, so ESI engineers will be closely monitoring to ensure calls continue to progress smoothly.
We apologize for any adverse effect on your morning, and we are working to ensure there is no impact to your calls as we isolate and resolve the core issue.
Sincerely,
- ESI Cloud services

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