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Dec
28
Updating your eConsole browser Bookmark
Posted by Julia Kedward on 28 December 2018 08:33 AM
Good morning. 
We've made some changes to the URLs associated with the eCloud portal, which affects your browser Bookmarks.  
You need to 
1) Delete browser bookmarks associated with the (old) Dashboard or eConsole. 
2) Clear your browser cache (instruction on this below)
3) Access my.esihs.net and save the bookmark for the portal. 
You no longer need the URL that contains "econsole". However we are currently working to redirect econsole.esihs.net to my.esihs.net to make it easier for users. 
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Clearing your cache In Chrome
1) while in the browser press  CTRL+SHIFT+DEL
2) in the window that pops up check ONLY the Browser history box. 
3) click Clear Data.
It may take a few seconds depending on how many items you have.
If you experience any issues please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at 800-850-2151.


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