Planned Maintenance: ESI eCloud Platform, Thur. May 30, 2019 – Mon. June 3, 2019
Posted by Julia Kedward on 29 May 2019 05:56 PM
ESI is excited to announce upgrades to the eCloud platform from Thursday, May 30, 2019 through Tuesday June 4, 2019.
This upgrade will enable ESI to offer new and exciting features to our customers in the near future.
As of Tuesday (6/4) morning the following new features will be available to eConsole users!
Stay tuned as there’s much more to come.
We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.
Key upgrade dates and times to be aware of:
Special notice to Contact Center Supervisor and Agent users.
On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.
If you experience service issues, please contact ESI Support using one of the methods below.
Phone: 800-850-2151 or dial 611# from your ESI SIP Phone