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3

A friendly reminder that ESI the platform upgrade will be complete after tonight - Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

This upgrade will enable ESI to offer new and exciting features to our customers in the near future.

As of Tuesday (6/4) morning the following new features will be available to eConsole users!

  • Outbound dialing
  • Incoming call notifications
  • Hold and Transfer

Stay tuned as there’s much more to come.

We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.

  • Monday, June 3, 2019 9:00 PM CST  - Tuesday, June 4, 2019 2:00 AM CST

 

Special notice to Contact Center Supervisor and Agent users.

On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.

 

If you experience service issues, please contact ESI Support using one of the methods below.

Email: support@esi-estech.com

Website: support.esi-estech.com

Phone:   800-850-2151 or dial 611# from your ESI SIP Phone


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