News Categories
RSS Feed
News
Nov
13

ESI is excited to announce the release of an updated and improved eConsole experience.

New Features Include:

  • Call notification and handling
  • Internal Chat
  • QoS (Quality of Service) score in Call History for Office Managers
  • Access to Web Attendant Console (sold separately for Premier Users)

The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time.

Helpful Tips:

  • All users regardless of type/permissions should use URL my.esihs.net
  • You will use the same login name and password that you've always used. The only exception are those who use a valid email address (i.e., work email) as their login. Those users will need to switch to using the standard login format (<ext>@<domain name>). Contact ESI Support if you're not sure how to make this change.
  • ePhoneGo Android users may see a registration delay of up to 5 minutes when the application first re-registers after the upgrade. After that the application will register as normal.
  • eHelp will be updated soon with new user videos. 

Upcoming Features:

  • ESI Webphone
  • SMS Texting
  • Hot Desking




Help Desk Software by Kayako support.esi-estech.com/index.php?