News Categories
RSS Feed
SMS Messaging & Chat Features Now Available for eCloud Users!
Posted by Julia Kedward on 04 February 2020 09:47 AM

SMS Messaging & Chat Features Now Available for eCloud Users!

We are pleased to announce the release of SMS Messaging & Chat features for the ESI eCloud PBX™ solution! 

These highly-demanded features allow hosted users to initiate chat and/or text conversations with their contacts directly from the eConsole dashboard. When someone outside your organization replies to an SMS message that you sent, that message will pop up directly within your eConsole dashboard.

Watch the video below to learn more about these awesome new features!

What is SMS?

SMS stands for Short Message Service, and is the most widely used type of text messaging. With SMS, you can send a message up to 160 characters to another device.

What are some benefits of using SMS for business?

  • Cost-effective
  • Mobile-friendly
  • Fast delivery to your contacts
  • Strengthens Engagement
  • Quick response times versus sending emails
  • SMS text sent from your DID - keep your mobile number private

Which users can use Chat & SMS features?

Chat is available to all ESI eCloud PBX™ domains and user types. SMS is available to all hosted users with Premier seats. Want to add SMS to existing Premier users? Contact your Inside Sales Representative to learn how!

Help Desk Software by Kayako