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New Features for ESI eCloud PBX
Posted by Julia Kedward on 20 April 2021 01:06 PM

ESI is pleased to announce the following features for your eCloud PBX.

Share your Do-Not-Disturb (DND) Status

With this eCloud PBX feature, you'll be able to share your DND (Do Not Disturb) status with other users on the domain/system. Please direct any questions regarding this feature to the ESI Cloud Support team by dialing 611 from your ESI phone. The following phones support the shared DND BLF appearance (please note the min. firmware requirements):

  • ePhone 3 & ePhone 4x: - Available now!
  • ePhone X: 2.4.8 - Available now!
  • ePhone 8: coming soon

To upgrade the firmware of your phone simply unplug the connected power supply or PoE cable from the back of the phone. Once reconnected the phone will download any new firmware that's available.

Group Chat

Now users can reach their teams more quickly and effectively by conversing in an internal group chat! Users can access individual or group chats via eConsole™, Webphone™, and the ePhone GO™ mobile application. This feature is available today! No setup required.

Media Support (MMS) via SMS or Chat

Communicate with business contacts more effectively by sharing documents, pictures, and videos through both internal Chat and SMS texting*. For example, if you have an employee that cannot locate the signed contract you sent - share it via a chat! If a client is having trouble understanding a system feature - text them a video! This feature is available today! No setup required.

*SMS texting requires an SMS DID through ESI.

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