ESI is pleased to announce that Speech Recognition for Auto-Attendants is now available on eCloud PBX™ solutions!
Speech Recognition is an optional feature that gives callers the ability to use either the dial pad or voice commands (keywords) to make selections within the auto-attendant's menus and be routed to the desired destination.
The probability of calls being completed to the right person within a company increases significantly when callers have the hands-free option of navigating menus and saying the name of the person they are trying to reach.
Businesses are adopting more voice-driven functionality as customers increasingly use mobile devices to communicate with them, and dial pads on mobile devices are not always a convenient method of interacting with an auto-attendant.
To learn more about this great new feature, watch this video or contact your ESI Sales Representative.
- Estech Systems Inc.