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Quality of Services Alert - Voice quality issues
Posted by Thiago Modelli on 12 February 2014 12:03 PM

UPDATE: 02/12/2014 - 02:35CST - The Carrier engineering team have re-routed both voice and data traffic around different carriers to stabilize the voice quality issues. The problem isn't completely solved but so far it has been successfully mitigated, and the team is actively working on a permanent solution. 


02/12/2014 - 12:02PM CST - ESI is aware that some of our customers may be experiencing intermittent voice quality issues.  We are working with our network providers to resolve the issues.  Network providers are experiencing heavy network loads due to the extreme weather conditions on the east coast. We will continue to update this message as resolution is reached.  



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