Knowledgebase
(8)CPE (1)Customer Survey Results (24)Engineering Bulletins (169)ESI Cloud PBX (11)ESI Ditto (33)ESI eCloud Services (43)Frequently Asked Questions (11)Known Issue (2)Porting Procedures
 News Categories
(11)Maintenance (5)Services
SEARCH
RSS Feed
Latest Updates
May
22
New ESI ePhoneGO™ Coming Soon!
Posted by Julia Kedward on 22 May 2020 12:30 PM

A new version of ePhoneGO™ will be submitted to Google and Apple stores this week. It may take up to a week for the new version to appear in the stores, but we wanted to make sure you were notified that it is due to arrive soon. Please read below on the quick and easy steps needed to obtain the new version 2.1.2 when it becomes available. 

How do I upgrade to the new version?

This is a significant upgrade of ePhoneGO™ therefore you’ll need to:

  1. Uninstall the current ePhoneGO™ from your smartphone.
  2. Install the latest version of ePhoneGO™ from Google Play or Apple App Store.

What happens if I don’t upgrade?

  • Your current version of ePhoneGO™ may still be used, but new features, enhancements and fixed issues will only be applied to the new version.
  • If you call to report an ePhoneGO™ issue, ESI Technical Support may first instruct you to upgrade to the latest version before further investigating your issue.

Why should I upgrade?

The new ePhoneGO™ uses a more reliable PUSH service, ensuring that you get calls and notifications in a more accurate and timely manner. The new version also supports SMS texting using your ESI business phone number.

How can I tell that the latest version is installed?

The most common way to check your current version number is to look in the About section of the ePhoneGO™ app. The new version is 2.1.2.

The interface is also slightly changed. One obvious change is the app icon itself, which now has a blue background with a white logo. This is the opposite of the older version, which has a white background with a blue logo. 

For details on using the new version, please view the ePhoneGO™ videos on eHelp http://ehelp.esi-estech.com/#/ePhoneGo.

- Estech Systems, Inc. (ESI)

Read more »


Feb
4
SMS Messaging & Chat Features Now Available for eCloud Users!
Posted by Julia Kedward on 04 February 2020 09:47 AM

SMS Messaging & Chat Features Now Available for eCloud Users!

We are pleased to announce the release of SMS Messaging & Chat features for the ESI eCloud PBX™ solution! 

These highly-demanded features allow hosted users to initiate chat and/or text conversations with their contacts directly from the eConsole dashboard. When someone outside your organization replies to an SMS message that you sent, that message will pop up directly within your eConsole dashboard.

Watch the video below to learn more about these awesome new features!

What is SMS?

SMS stands for Short Message Service, and is the most widely used type of text messaging. With SMS, you can send a message up to 160 characters to another device.

What are some benefits of using SMS for business?

  • Cost-effective
  • Mobile-friendly
  • Fast delivery to your contacts
  • Strengthens Engagement
  • Quick response times versus sending emails
  • SMS text sent from your DID - keep your mobile number private

Which users can use Chat & SMS features?

Chat is available to all ESI eCloud PBX™ domains and user types. SMS is available to all hosted users with Premier seats. Want to add SMS to existing Premier users? Contact your Inside Sales Representative to learn how!


Read more »


Nov
13
New eConsole Experience - Release scheduled for Monday, November 18th at 7:00 PM CST
Posted by Julia Kedward on 13 November 2019 04:31 PM

ESI is excited to announce the release of an updated and improved eConsole experience.

New Features Include:

  • Call notification and handling
  • Internal Chat
  • QoS (Quality of Service) score in Call History for Office Managers
  • Access to Web Attendant Console (sold separately for Premier Users)

The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time.

Helpful Tips:

  • All users regardless of type/permissions should use URL my.esihs.net. 
  • You will use the same login name and password that you've always used. The only exception are those who use a valid email address (i.e., work email) as their login. Those users will need to switch to using the standard login format (<ext>@<domain name>). Contact ESI Support if you're not sure how to make this change.
  • ePhoneGo Android users may see a registration delay of up to 5 minutes when the application first re-registers after the upgrade. After that the application will register as normal.
  • eHelp will be updated soon with new user videos. 

Upcoming Features:

  • ESI Webphone
  • SMS Texting
  • Hot Desking




Read more »


Nov
4
Exciting new changes coming to eConsole. Stay Tuned!
Posted by Julia Kedward on 04 November 2019 09:52 AM

Exciting new changes coming to eConsole.

Stay Tuned!


Read more »


Oct
29
ePhoneGO Issues on iOS 13.x Have Been Resolved
Posted by Billy Bugg on 29 October 2019 02:06 PM

Issues with ePhoneGO on Apple iOS 13.X (including No SIM Ring and possible App Closing) have been corrected in the latest ePhoneGO Release (1.6.2) available now on the Apple Store.


Read more »



View all news
Help Desk Software by Kayako support.esi-estech.com/index.php?