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Jun 7 |
ESI eCloud Planned Maintenance: Friday, June 7 from 4:00 PM CST to 4:30 PM CST
Posted by Julia Kedward on 07 June 2019 03:29 PM
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ESI will perform maintenance on our eCloud platform today, Friday, June 7 from 4:00 PM CST to 4:30 PM CST. We do not anticipate any interruption in service. However if you experience a service issue, please contact ESI Support using one of the methods below. Email: support@esi-estech.com
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Jun 6 |
eCloud Service Issue: Ring All Call Queue and Call Park
Posted by Julia Kedward on 06 June 2019 02:04 PM
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ESI has identified two issues affecting some eCloud customers
If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 Wednesday 5th June 2019 07:00:00 Read more » | |
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Jun 4 |
Service Issue Update: Registration issue affecting some ePhone7s has been resolved
Posted by Julia Kedward on 04 June 2019 06:47 PM
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The registration issue affecting some ePhone7s has been resolved. If your ePhone7 is currently unregistered, please power cycle your phone. If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.
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Jun 3 |
Planned Maintenance Reminder for ESI eCloud Platform, Mon. June 3, 2019, 9 PM CST - 2 AM CST
Posted by Julia Kedward on 03 June 2019 01:23 PM
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A friendly reminder that ESI the platform upgrade will be complete after tonight - Monday, June 3, 2019 9:00 PM CST - Tuesday, June 4, 2019 2:00 AM CST This upgrade will enable ESI to offer new and exciting features to our customers in the near future. As of Tuesday (6/4) morning the following new features will be available to eConsole users!
Stay tuned as there’s much more to come. We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness.
Special notice to Contact Center Supervisor and Agent users. On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.
If you experience service issues, please contact ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 or dial 611# from your ESI SIP Phone Read more » | |
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May 29 |
Planned Maintenance: ESI eCloud Platform, Thur. May 30, 2019 – Mon. June 3, 2019
Posted by Julia Kedward on 29 May 2019 05:56 PM
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ESI is excited to announce upgrades to the eCloud platform from Thursday, May 30, 2019 through Tuesday June 4, 2019. This upgrade will enable ESI to offer new and exciting features to our customers in the near future. As of Tuesday (6/4) morning the following new features will be available to eConsole users!
Stay tuned as there’s much more to come. We do not anticipate any interruption in service; however during this transition it’s possible for some users to experience latency in button status updates on their devices or a lag in eConsole responsiveness. Key upgrade dates and times to be aware of:
Special notice to Contact Center Supervisor and Agent users. On Tuesday morning (6/4) all Contact Center users will notice a visual change. You’ll still click the appropriate icon in eConsole, which will take you to the Contact Center features. Once logged in the screen will appear slightly different but all your same features will exist with one exception. The Supervisor will not be able to change button mapping for their agents. However the extension owner or Office Manager can make these changes through eConsole. If you need assistance please contact ESI by dialing 611# from your ESI SIP Phone. Button mapping for Supervisors will be back in the coming weeks.
If you experience service issues, please contact ESI Support using one of the methods below. Email: support@esi-estech.com Website: support.esi-estech.com Phone: 800-850-2151 or dial 611# from your ESI SIP Phone Read more » | |