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Jul 18 |
New ESI Data Center Launch Postponed
Posted by Shawn Guenther on 18 July 2018 02:50 PM
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Dear ESI Partner, First, we want to thank all of our partners and customers who have worked with us to prepare for the opening of our new data center in Plano, Texas. We realize that this was no small task, and we very much appreciate the rapid response to our request and the diligence of everyone involved in preparing for this change. As we moved equipment into the new facility and started bringing servers online, some partners with large customer bases began to request additional time in order to test and validate the connectivity. To ensure the launch of our new facility goes as smoothly as possible, we want to work with you as we benchmark each step along the way to keep everyone working in unison. To that end, we are postponing the launch date from July 20th until July 31st.We do, in fact, have equipment up and running in the new facility, and we will soon begin sharing traffic through those servers. We will take this interim period to allow you more time to test and validate in stages, rather than rushing to make sure it is all done on the last day. If you need to test, please contact ESI Customer Support and they can assist you by performing focused call testing to verify that traffic from the new facility is working as intended for your sites. Again, we appreciate your efforts and continued excitement as we expand our footprint, and we look forward to having this new facility fully online by August! Shawn Guenther Read more » | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Jul 12 |
ESI Ticketing System Maintenance Scheduled for Sun, July 15th from 6 AM to 10 AM (CST)
Posted by Julia Kedward on 12 July 2018 02:21 PM
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Hello,
ESI has scheduled maintenance of our Customer Support Ticketing System for Sun, July 15th from 6 AM to 10 AM (CST).
The system will not be accessible at this time.
Sincerely,
- ESI Cloud services
ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page http://status.esi-estech.com/
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Jun 18 |
Action Required ASAP to continue uninterrupted phone service
Posted by Shawn Guenther on 18 June 2018 04:27 PM
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May 7 |
Announcing the eConsole Release for Select, Premier, and Premier Plus Users
Posted by Julia Kedward on 07 May 2018 05:08 PM
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ESI is excited to announce the release of eConsole for Select, Premier and Premier Plus users only. eConsole replaces the current ESI Dashboard, which is the web-based interface to your ESI Cloud Services including your ESI SIP Phone. eConsole brings a new look and feel along with various improvements for a positive user experience. Please read the release notes, found HERE, for
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May 1 |
Phone Upgrades: ESI ePhone4 (Wed, 5/2/18) & 30SIP (Thu, 5/3/17) at 8:00 PM CST
Posted by Julia Kedward on 01 May 2018 12:35 PM
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ESI is pleased to announce the following SIP phone upgrades:
Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone. If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com. Read more » | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
