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ESI is excited to announce the release of an updated and improved eConsole experience.

New Features Include:

  • Call notification and handling
  • Internal Chat
  • QoS (Quality of Service) score in Call History for Office Managers
  • Access to Web Attendant Console (sold separately for Premier Users)

The upgrade will take place Monday evening on November 18th at 7:00 PM CST. eConsole may be unavailable during this time.

Helpful Tips:

  • All users regardless of type/permissions should use URL
  • You will use the same login name and password that you've always used. The only exception are those who use a valid email address (i.e., work email) as their login. Those users will need to switch to using the standard login format (<ext>@<domain name>). Contact ESI Support if you're not sure how to make this change.
  • ePhoneGo Android users may see a registration delay of up to 5 minutes when the application first re-registers after the upgrade. After that the application will register as normal.
  • eHelp will be updated soon with new user videos. 

Upcoming Features:

  • ESI Webphone
  • SMS Texting
  • Hot Desking

Read more »

Exciting new changes coming to eConsole. Stay Tuned!
Posted by Julia Kedward on 04 November 2019 09:52 AM

Exciting new changes coming to eConsole.

Stay Tuned!

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ePhoneGO Issues on iOS 13.x Have Been Resolved
Posted by Billy Bugg on 29 October 2019 02:06 PM

Issues with ePhoneGO on Apple iOS 13.X (including No SIM Ring and possible App Closing) have been corrected in the latest ePhoneGO Release (1.6.2) available now on the Apple Store.

Read more »

ESI will perform maintenance on our eCloud platform today, Friday, June 7 from 4:00 PM CST to 4:30 PM CST.

We do not anticipate any interruption in service.

However if you experience a service issue, please contact ESI Support using one of the methods below.

  • Website:
  • Phone: 800-850-2151 or dial 611# from your ESI SIP Phone
  • Friday 7th June 2019 16:00:00

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eCloud Service Issue: Ring All Call Queue and Call Park
Posted by Julia Kedward on 06 June 2019 02:04 PM
ESI has identified two issues affecting some eCloud customers
  • Ring All Call Queue - not all phones in the call queue will ring
  • Call Park - some calls either cannot be parked or cannot be retrieved from the park
We are actively working on a solution. 

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.

Phone: 800-850-2151
Wednesday 5th June 2019 07:00:00
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