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May
17
Outage Update: eConsole, ePhone7 and ePhoneGO Outage resolved
Posted by Julia Kedward on 17 May 2019 12:05 PM

eConsole, ePhone7 and ePhoneGO Outage

Fixed (ESI eConsole Dashboard)

The issues with eConsole, ePhone7 and ePhoneGO have been resolved. The problem was caused when a database application server experienced a crash.

If you are still experiencing service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com Website: support.esi-estech.comPhone: 800-850-2151

Friday 17th May 2019 07:15:00

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Apr
9
Scheduled Maintenance at the ESI New Jersey Data Center
Posted by Michael D'Abrosca on 09 April 2019 06:12 PM

Tuesday, April 9, 2019 10:00 PM CDT to Wednesday, April 10 4:00 AM CDT

Wednesday, April 10, 2019 10:00 PM CDT to Thursday, April 11 4:00 AM CDT

Thursday, April 11, 2019 10:00 PM CDT to Friday, April 12 4:00 AM CDT

As part of our service to you, we continue to look for ways to improve our reliability so that your business continues to run as smoothly as possible

We'll be performing maintenance on the servers and network that support SIP services

You may experience a brief interruption in service during these periods

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below  

  • Email: support@esi-estech.com
  • Website: support.esi-estech.com
  • Phone:  800-850-2151 

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Mar
27
Registration issue has been resolved for ePhone7, ePhoneGO, and eConsole
Posted by Julia Kedward on 27 March 2019 02:11 PM

The service that was negatively affecting ePhone7, ePhoneGo and eConsole has been resolved.

If your ePhone7 still shows to be unregistered, please reboot it. You can do this by either

  • Unplugging the Ethernet cable on the back of the phone
  • Accessing Settings (gear icon) and then choosing Utilities / Reboot ePhone7

If you're trying to login to your ePhoneGo and receive a login error message please clear the application's cache and retry. The method for this will vary between iOS and Android and possibly by versions of those platforms. Consult your smartphone's documentation or online support.

If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.


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Feb
27
Planned Maintenance: ESI eConsole, Thursday Feb 28th, 2019 7.00 PM
Posted by Julia Kedward on 27 February 2019 03:50 PM

Thursday February 28th, 2019 7.00 PM to 7.10 PM

The ESI Operations Team will be performing maintenance to a service used for Call History in the eConsole. During this short maintenance window call history may not be accessible. This change is being made to improve the management of our data to decrease issues and keep load times in eConsole to a minimum.

If you experience service issues, please open a ticket with ESI Support using one of the methods below.

Email: support@esi-estech.com Website: support.esi-estech.comPhone: 800-850-2151 If you are experiencing service issues, please open a ticket with ESI Support using one of the methods below.


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Feb
6
ESI ePhoneGO (iOS) v1.4.3 Release on Wednesday, Feb 6, 2019
Posted by Ben Boudreau on 06 February 2019 04:41 PM

ESI is pleased to announce that a new version of ePhoneGO (iOS) is now available. 

Improvements:

  • We've made significant user experience improvements to Voicemail.
  • You should notice improved app performance in this version.
  • Resolves issues with the latest release of iOS 12.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 


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