News Categories
RSS Feed
Latest Updates
Jul
18
New ESI Data Center Launch Postponed
Posted by Shawn Guenther on 18 July 2018 02:50 PM

Dear ESI Partner,

First, we want to thank all of our partners and customers who have worked with us to prepare for the opening of our new data center in Plano, Texas. We realize that this was no small task, and we very much appreciate the rapid response to our request and the diligence of everyone involved in preparing for this change.

As we moved equipment into the new facility and started bringing servers online, some partners with large customer bases began to request additional time in order to test and validate the connectivity. To ensure the launch of our new facility goes as smoothly as possible, we want to work with you as we benchmark each step along the way to keep everyone working in unison.

To that end, we are postponing the launch date from July 20th until July 31st.We do, in fact, have equipment up and running in the new facility, and we will soon begin sharing traffic through those servers. We will take this interim period to allow you more time to test and validate in stages, rather than rushing to make sure it is all done on the last day.

If you need to test, please contact ESI Customer Support and they can assist you by performing focused call testing to verify that traffic from the new facility is working as intended for your sites.

Again, we appreciate your efforts and continued excitement as we expand our footprint, and we look forward to having this new facility fully online by August!

Shawn Guenther 
Vice President of Technology
Estech Systems, Inc. (ESI)


Read more »



Jul
12
Hello,
ESI has scheduled maintenance of our Customer Support Ticketing System for Sun, July 15th from 6 AM to 10 AM (CST).
The system will not be accessible at this time. 
Sincerely,
- ESI Cloud services
ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page http://status.esi-estech.com/

Read more »



Jun
18
Action Required ASAP to continue uninterrupted phone service
Posted by Shawn Guenther on 18 June 2018 04:27 PM
2018__Generic-Email-Banner.png
IMG_important-service-announcment__June2018

*** IT IS URGENT THAT YOU READ THIS COMMUNICATION 
AND SHARE WITH YOUR IT MANAGEMENT PERSONNEL ***

 

Dear ESI Customer,

We are pleased to announce that ESI is expanding our network! In July we are opening a new state-of-the-art data center located in Plano, Texas. The purpose of this new location is to provide improved call quality to more areas of the country.

The new facility will go online July 20, 2018 and begin processing calls.


IF THE PROCEDURE BELOW IS NOT DONE PRIOR TO JULY 20, 2018 
YOU WILL LOSE INBOUND CALLS!

PLEASE ENSURE THAT YOUR IT MANAGEMENT PERSONNEL PERFORM THIS ACTION 
PRIOR TO JULY 20, 2018!

IF YOU DO NOT HAVE AN IT MANAGER OR HAVE QUESTIONS, 
PLEASE CONTACT ESI CUSTOMER SUPPORT AT 1 (800) 850-2151 
OR 611# ON YOUR HOSTED ESI PHONE.


What you will need to do prior to that date:

  • You must add our new IP range to your approved firewall/QoS rules prior to July 20th in order to avoid loss of inbound calls.
  • Ensure that your IT Management Personnel perform this action OR contact ESI Customer Support as soon as possible.

The new IP range is: 172.83.95.0/24

NOTE: ESI customers utilizing our SimpleWAN solution will be updated by ESI. 
All other customers must make these changes in order to ensure calls continue to work after July 20th.


Thank you for your continued business!

Shawn Guenther 
Vice President of Technology
Estech Systems, Inc. (ESI)

 

Have questions? Contact ESI Customer Support at 
1 (800) 850-2151 or 611# on your Hosted ESI Phone.

To confirm this message is valid, visit support.esi-estech.com 
and select News at the Menu section on the top of the page.


Read more »



May
7

ESI is excited to announce the release of eConsole for Select, Premier and Premier Plus users only. 

eConsole replaces the current ESI Dashboard, which is the web-based interface to your ESI Cloud Services including your ESI SIP Phone. eConsole brings a new look and feel along with various improvements for a positive user experience.

Please read the release notes, found HERE, for

  • How to access eConsole
  • Important notes
  • What's next for eConsole

Read more »



May
1

ESI is pleased to announce the following SIP phone upgrades:

  • ESI ePhone4 (Wed, 5/2/18) at 8:00 PM CST. Click here for release notes.
  • ESI 30SIP (Thu, 5/3/17) at 8:00 PM CST. Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com.


Read more »




Help Desk Software by Kayako support.esi-estech.com/index.php?